Maletsabisa (Tsabi) Molapo is a Research Scientist at IBM Research - Africa, specialising in User Experience (UX) Research. She recently completed a PhD in Computer Science from the University of Cape Town (UCT)(awaiting results). While at UCT, she led the co-design of a feedback-integrated mobile learning platform with Community Health Workers (CHWs) in rural Lesotho. The platform enabled the dissemination of health education content in rural areas and the dynamic collection of previously ungathered data on health knowledge gaps and misconceptions within rural communities.
Her research interests lie at the intersection of Human-Computer Interaction and Artificial Intelligence. She researches, designs and builds human-centered, intelligent and data-driven technology solutions for rural and low-income urban areas in Africa. She has over six years of experience as a UX and ICT4D researcher, which helps her understand the complexity of building technologies for low-income regions. Her expertise includes designing inclusive technology solutions, co-designing with populations of low literacy, and building and evaluating technologies in diverse cultures and contexts.
Before joining IBM, she worked as a Computer Science lecturer and researcher at the National University of Lesotho; and later at Praekelt.org, conducting primary user research, UX design, service design and the evaluation of mobile technology solutions.
She holds an MSc in Computer Science from UCT and a BEng in Computer Systems and Networks from NUL. Among others, she has been awarded the Queen's Young Leaders award by Her Majesty Queen Elizabeth II, the South African Women in Science Research Award, the Hasso-Plattner- Institut Research School Award, the Mandela Rhodes Scholarship, the Google Anita Borg Memorial Scholarship, the Schlumberger Faculty for The Future Fellowship and the World Bank/MMMF Award for Commitment to improving the lives of Women and Children.