Dr. Gopal Pingali is currently the Program Director for IBM Cloud Center of Excellence and Collaboratory for Service Science.
In this joint role role between IBM's Global Technology Services (GTS) business and IBM Research, Gopal has dual responsibilities. First, he is the global leader of the GTS Cloud Center of Excellence, an organization of technical experts with the mission of driving adoption and enablement of IBM Cloud offerings, including Desktop Cloud, Dev-Test Cloud, Production Cloud, and Storage Cloud, with clients worldwide. Gopal has a global team of people from various divisions of IBM including Services, Software, Systems, and Research working with him.
Second, he serves as the Senior Leader for the Research Collaboratory for Service Science, established in association with the Indian School of Business (ISB) at Hyderabad. By leveraging the Collaboratory, Gopal is responsible for developing a Big Play in Service Clouds for Emerging Markets and helping drive significant new opportunities for IBM in growth markets.
Gopal obtained his Ph.D. in Computer Science and Engineering from the University of Michigan in 1993, worked at Bell Labs in Murray Hill, NJ from 1994 to 2001 when he joined the IBM T.J. Watson Research Center at Hawthorne, New York. Gopal moved to India at the end of 2008. He has over sixty published papers and won several international best paper awards. He has 40 patents issued and in process and is an IBM Master Inventor. Over the years he has driven several products to market in areas such as mobile solutions, self service portals, next generation contact centers, everywhere interactive displays, and video based tracking systems.