Cambridge Research Center, Cambridge, MA USA
Kate is a Senior Technical Staff Member in the Center for Social Business at IBM Research where she uses Social Network Analysis (SNA) and other methods to gain insights into patterns of collaboration, information flow and decision-making in teams and communities that lead to recommendations and analytics for improved performance. Kate has published academic papers on her research in CHI, CSCW, software engineering and management science premier conferences and journals.
Current projects on teams include 1) studies of team composition as part of the Network Science Collaborative Technology Alliance (NS CTA); 2) distributed decision-making in the context of impending threats; 3) communication structure in distributed software teams; 4) impact of network position in sales teams on individual performance.
Current projects on communities include investigations into what motivates people to contribute to online communities and which social analytics might inform the growth of online communities.
Kate originally joined Lotus in 1993, where she led research and consulting on expertise location and the role of intermediaries in knowledge transfer. She returned to IBM in 2003 after spending several years as Global Solution Lead for collaboration at Viant, a professional services organization and as a visiting scholar at the Harvard Graduate School of Education.
Kate has a B.Sc in Psychology from the University of London and a PhD. in Cognitive Science from the University of Sussex, UK. She did post-doctorate work in cognitive science at University of Texas, University of Massachusetts and Yale. Kate has been active in the ACM SIG on Human Computer Interaction including founder of the Boston chapter and co-chair of the CSCW conference. She has co-chaired other professional and business conferences and she serves on the review committees of conferences and journals in CHI, CSCW and software engineering.