Michael Muller works in the Cognitive User Experience group of IBM Research, where his work focuses on collaboration in healthcare, and on metrics and analytics for enterprise social software applications, with particular application to cognitive computing, and emergent social phenomena in social software. Earlier IBM work involved activity-centric computing and communities of practice.
Michael is an internationally recognized expert in participatory design and participatory analysis. His work in this area includes the development of methods (CARD, PICTIVE, participatory heuristic evaluation) and theory (ethnocritical heuristics), as well as the creation of taxonomies and encyclopedic descriptions of participatory methodology in handbook chapters. Michael contributed expertise on participatory and qualitative analysis to a recent book from the National Academy of Science, as part of a three-year membership in a human-systems integration committee.
Michael is active in IBM's inventor community. He is past-chair of the Invention Development Team for the Cognitive User Experience group, and was recently recognized as an IBM Master Inventor.
ACM has recognized michael as an ACM Distinguished Scientist.