Contact Information

Rong N. Chang
RSM Mgr, Service Management Environments
Thomas J. Watson Research Center, Yorktown Heights, NY USA
rongatus.ibm.com      +1dash914dash945dash2230


Dr. Rong Chang is Manager & Research Staff Member at the IBM T.J. Watson Research Center. He received his Ph.D. degree in computer science and engineering from the University of Michigan at Ann Arbor in 1990 and his B.S. degree in computer engineering with honors from the National Chiao Tung University in Taiwan in 1982. Before joining IBM in 1993, he was with Bell Communications Research creating advanced personal ubiquitous application services for broadband networks. He is a holder of an ITIL Foundation Certificate in IT Services Management (ITSM). His accomplishments at IBM include completion of a nomination-based Micro MBA Program, one IEEE Best Paper Award and many IBM awards, including 4 corporate-level Outstanding Technical Achievement Awards and 6 Research accomplishments in the areas of cloud computing, IT infrastructure healthcheck analytics, SLA & business service management, monitoring & event management, workflow & business process management (BPM), and e-commerce. He was a principal investigator of the IBM Cloud Computing Reference Architecture, IBM SmartCloud Enterprise offerings, On-Premise Private Cloud Implementation Services, and IBM CIO Development-Test Cloud. He is Editor-in-Chief of the International Journal of Cloud Computing and an Associate Editor of the IEEE Transactions on Services Computing and the International Journal of Services Computing, an emerging new computer science discipline advocated by ACM and IEEE. He has chaired many conferences and workshops in cloud computing and Internet-enabled distributed services and applications. He holds 20+ patents, and has published 40+ refereed technical papers at reputable international conferences and journals. He is Administrator of the 2014 Sino-American Technology and Engineering Conference, co-hosted biannually by Chinese Institute of Engineers-USA and Chinese State Council of People’s Republic of China. He is an ACM Distinguished Member/Engineer, an IEEE Senior Member, and a member of Eta Kappa Nu and Tau Beta Pi honor societies.