Contact Information

Rong N. Chang
RSM Mgr, Service Management Environments
Thomas J. Watson Research Center, Yorktown Heights, NY USA
      +1dash914dash945dash2230


Dr. Rong Chang is a senior researcher at IBM Research in China and US leading cross-continent in-market research teams creating high-value cloud-based Internet-of-Things services technologies. He received his Ph.D. degree in computer science & engineering from the University of Michigan in US in 1990 and his B.S. degree in computer engineering with honors from the National Chiao Tung University in Taiwan in 1982. Before joining IBM in 1993, he was with Bellcore creating advanced personal ubiquitous B-ISDN application services. He has received his ITIL Foundation Certificate in IT Services Management and one Micro MBA certificate. His professional accomplishments include, among other awards, one IEEE Best Paper Award and four IBM corporate-level Outstanding Technical Achievement Awards in the area of cloud computing, IT infrastructure healthcheck analytics, operational service quality management, workflow & process management, and e-commerce. He was a principal investigator of IBM Cloud Computing Reference Architecture, IBM SmartCloud Enterprise offerings, On-Premise Private Cloud Implementation Services, and IBM CIO Dev-Test Cloud. He attended the invitation-only W3C Workshop on Distributed Indexing & Searching for IBM in 1996. He is Chair of IEEE Computer Society Technical Committee on Services Computing and of the SLA subgroup of IEEE P2302 Working Group (Intercloud). He is Editor-in-Chief of the International Journal of Cloud Computing and an Associate Editor of the IEEE Transactions on Services Computing and the International Journal of Services Computing. He has chaired many conferences on Internet-enabled services & solutions. He holds 20+ patents and has published 40+ refereed technical papers. He is Administrator of the 2014 Sino-American Technology and Engineering Conference, sponsored by CIE–USA and Chinese State Council of PRC. He is an ACM Distinguished Member/Engineer, an IEEE Senior Member, and a member of Eta Kappa Nu and Tau Beta Pi honor societies.