T. J. Watson Research Center, Hawthorne, NY, USA
Sai Zeng is a research scientist at the IBM T.J. Watson Research Center. Her current research interest is in the service management including service process efficiency and quality improvement with focus on enablement technologies for process instrumentation, process automation and standardization, and process optimization. Her interest also includes emerging areas for Cloud Computing, with focus on cloud service management such as patch management and virtualization efficiency improvement. Her past experience includes Supplier Quality Management, Systems Engineering, Product Lifecycle Management, Computer Aided Design and Computer Aided Engineering. She is IBM certified Lean Six Sigma Green Belt, and Trained in Lean Six Sigma Black Belt.