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Cognitive Technical Support Publications



2017

Distributed Sparse Class-Imbalance Learning and its Applications
c. maurya, D. Toshniwal, G. Venkoparao
IEEE Transactions on Big Data PP(99), 1-1, 2017

Extracting Temporal Relations from Dependency-Trees Using Edge Embeddings
Gautam Singh, Nishtha Madaan
2017


2016

Anomaly Detection Using Program Control Flow Graph Mining from Execution Logs
Nandi, Animesh and Mandal, Atri and Atreja, Shubham and Dasgupta, Gargi B and Bhattacharya, Subhrajit
Proceedings of the 22nd ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, pp. 215--224, 2016
Abstract

Recognition based Text Localization from Natural Scene Images
Anupama Ray, Santanu Chaudhury
IEEE, International Conference on Pattern Recognition (ICPR2016)

Online sparse class imbalance learning on big data
Maurya, Chandresh Kumar and Toshniwal, Durga and Venkoparao, Gopalan Vijendran
Neurocomputing216, 250--260, Elsevier, 2016
Abstract

Cross-Lingual Predicate Mapping Between Linked Data Ontologies
Singh, Gautam and Jang, Saemi and Yi, Mun Y
arXiv preprint arXiv:1612.01892, 2016
Abstract

A Wait-Free Stack
Seep Goel, Pooja Aggarwal, Smruti R Sarangi
International Conference on Distributed Computing and Internet Technology, pp. 43--55, 2016

Lock-Free and Wait-Free Slot Scheduling Algorithms
Pooja Aggarwal, Smruti R Sarangi
2013 IEEE 27th International Symposium on Parallel and Distributed Processing, 2016

Automated Quality Assessment of Unstructured Resolution Text in IT Service Systems.
Shivali Agarwal, Giriprasad Sridhara, Gargi Dasgupta
ICSOC, 2016

Automated Quality Assessment of Unstructured Resolution Text in IT Service Systems
Agarwal, Shivali and Sridhara, Giriprasad and Dasgupta, Gargi
International Conference on Service-Oriented Computing, pp. 221--235, 2016
Abstract

ReAct: A System for Recommending Actions for Rapid Resolution of IT Service Incidents
Aggarwal, Vishalaksh and Agarwal, Shivali and Dasgupta, Gaargi B and Sridhara, Giriprasad and Vijay, E
Services Computing (SCC), 2016 IEEE International Conference on, pp. 1--8
Abstract

Anomaly Detection Using Program Control Flow Graph Mining From Execution Logs
ask others Animesh Nandi, Atri Mandal, Shubham Atreja, Gargi Banerjee Dasgupta, Subhrajit Bhattacharya
KDD, 2016


2015

A subtractive clustering scheme for text-independent online writer identification
Singh, Gautam and Sundaram, Suresh
Document Analysis and Recognition (ICDAR), 2015 13th International Conference on, pp. 311--315
Abstract

Text recognition using deep BLSTM networks
Ray, Anupama and Rajeswar, Sai and Chaudhury, Santanu
Advances in pattern recognition (icapr), 2015 eighth international conference on, pp. 1--6
Abstract

Online anomaly detection via class-imbalance learning
Maurya, Chandresh Kumar and Toshniwal, Durga and Venkoparao, Gopalan Vijendran
Contemporary Computing (IC3), 2015 Eighth International Conference on, pp. 30--35
Abstract

Simultaneous perturbation methods for adaptive labor staffing in service systems. Simulation 91(5): 432-455 (2015)
Prashanth L. A., H. L. Prasad, Nirmit Desai, Shalabh Bhatnagar, Gargi Dasgupta
Simulation 91(5): 432-455 (2015)

Organizational Models for Service Delivery
Dasgupta, Gargi B and Agarwal, Shivali and Sindhgatta, Renuka
Maximizing Management Performance and Quality with Service Analytics, pp. 53--85, IGI Global, 2015
Abstract

Service Delivery Resource Management Using a Socially Enhanced Resource Model
Liu, Rong and Agarwal, Shivali and Sindhgatta, Renuka R and Lee, Juhnyoung
Maximizing Management Performance and Quality with Service Analytics, pp. 148--177, IGI Global, 2015
Abstract


2014

Software transactional memory friendly slot schedulers
Pooja Aggarwal, Smruti R Sarangi
International Conference on Distributed Computing and Internet Technology, pp. 79--85, 2014

ParTejas: A parallel simulator for multicore processors
Geetika Malhotra, Pooja Aggarwal, Abhishek Sagar, Smruti R Sarangi
Performance Analysis of Systems and Software (ISPASS), 2014 IEEE International Symposium on, pp. 130--131

Radir: Lock-free and wait-free bandwidth allocation models for solid state drives
Pooja Aggarwal, Giridhar Yasa, Smruti R Sarangi
High Performance Computing (HiPC), 2014 21st International Conference on, pp. 1--10

Analysis of Operational Data for Expertise Aware Staffing.
Renuka Sindhgatta, Gaargi Banerjee Dasgupta, Aditya Ghose
BPM 2014: 317-332

Optimizing organizational design in complex service delivery systems
Yixin Diao, Gargi Dasgupta
CNSM 2014: 154-162

How to Enable Multiple Skill Learning in a SLA Constrained Service System?
Sumit Kalra, Shivali Agarwal, Gargi Dasgupta
ICSOC 2014: 260-274

Hybridsourcing: A novel work allocation mechanism to provide controlled autonomy to workers
Hotkar, Parshuram S and Agarwal, Shivali and Mhaskar, Sahil
Network Operations and Management Symposium (NOMS), 2014 IEEE, pp. 1--8
Abstract

Towards auto-remediation in services delivery: Context-based classification of noisy and unstructured tickets
Dasgupta, Gargi B and Nayak, Tapan K and Akula, Arjun R and Agarwal, Shivali and Nadgowda, Shripad J
International Conference on Service-Oriented Computing, pp. 478--485, 2014
Abstract

How to Enable Multiple Skill Learning in a SLA Constrained Service System?
Kalra, Sumit and Agarwal, Shivali and Dasgupta, Gargi
International Conference on Service-Oriented Computing, pp. 260--274, 2014
Abstract

ScoDA: Cooperative Content Adaptation Framework for Mobile Browsing
Dubey, Ayush and De, Pradipta and Dey, Kuntal and Mittal, Sumit and Agarwal, Vikas and Cheltur, Malolan and Mukherjea, Sougata
Mobile Data Management (MDM), 2014 IEEE 15th International Conference on, pp. 305--312
Abstract


2013

Co-operative content adaptation framework: satisfying consumer and content creator in resource constrained browsing
Ayush Dubey, Pradipta De, Kuntal Dey, Sumit Mittal, Vikas Agarwal, Malolan Chetlur, Sougata Mukherjea
Proceedings of the 22nd international conference on World Wide Web companion, pp. 221--222, 2013

Character recognition using conditional random field based recognition engine
Ray, Anupama and Chandawala, Ankit and Chaudhury, Santanu
Document Analysis and Recognition (ICDAR), 2013 12th International Conference on, pp. 18--22
Abstract

USense--A Smartphone Middleware for Community Sensing
Agarwal, Vikas and Banerjee, Nilanjan and Chakraborty, Dipanjan and Mittal, Sumit
Mobile Data Management (MDM), 2013 IEEE 14th International Conference on, pp. 56--65
Abstract

Accelerating collaboration in task assignment using a socially enhanced resource model
Liu, Rong and Agarwal, Shivali and Sindhgatta, Renuka R and Lee, Juhnyoung
Business Process Management, pp. 251--258, Springer, 2013
Abstract

Does one-size-fit-all suffice for service delivery clients?
Agarwal, Shivali and Sindhgatta, Renuka and Dasgupta, Gargi B
International Conference on Service-Oriented Computing, pp. 177--191, 2013
Abstract

Behavioral analysis of service delivery models
Dasgupta, Gargi B and Sindhgatta, Renuka and Agarwal, Shivali
International Conference on Service-Oriented Computing, pp. 652--666, 2013
Abstract




Team Updates

  • Congrats!CitiCafe: Conversation-Based Intelligent Platform for Citizen Engagement” by Amol, Anwesh, Shubham, Prateeti, Pooja and Gargi has been accepted at CODS-COMADS 2018.
  • Congrats!FuTSe: A Fuzzy Taxonomy Service to Facilitate Product Search” by Prateeti, Anupama and Gargi has been accepted at CODS-COMADS 2018.
  • Gargi delivered a keynote at ACM Women in Computing in SRM University, Chennai on "Cognitive computing and its applications" on Sep.11th to 13th, 2017
  • Anupama and Sethu delivered a talk on "Cognitive Computing - Applications and Demonstrations" at the FDP by IEEE CIS, Bangalore@MSRIT on July 31, 2017
  • Congrats!Continuous Learning as a Service for Conversational Virtual Agents” by Shivali, Shubham and Gargi has been accepted at ICSOC 2017 in Malaga, Spain
  • Our team on News - IBM Delivers First Cognitive Services Platform to Transform Business


Latest Blogs

Creative AI: The Future - Part 2
Chandresh Maurya, June 5, 2017

Virtual Agents: Learning on the job
Shubham Atreja, April 30, 2017

Noob’s 5-point guide to build robust chat bots
Sethuramalingam Subramaniam , April 27, 2017

How Technology can Transform Customer Care
Gargi B Dasgupta, April 22, 2017