Shivali Agarwal  Shivali Agarwal photo       

contact information

Researcher
India Research Laboratory, Bangalore, India
  +91dash80dash280dash36868

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2016

ReAct: A System for Recommending Actions for Rapid Resolution of IT Service Incidents
Aggarwal, Vishalaksh and Agarwal, Shivali and Dasgupta, Gaargi B and Sridhara, Giriprasad and Vijay, E
Services Computing (SCC), 2016 IEEE International Conference on, pp. 1--8
Abstract

Automated Quality Assessment of Unstructured Resolution Text in IT Service Systems
Agarwal, Shivali and Sridhara, Giriprasad and Dasgupta, Gargi
International Conference on Service-Oriented Computing, pp. 221--235, 2016
Abstract


2015

Service Delivery Resource Management Using a Socially Enhanced Resource Model
Liu, Rong and Agarwal, Shivali and Sindhgatta, Renuka R and Lee, Juhnyoung
Maximizing Management Performance and Quality with Service Analytics, pp. 148--177, IGI Global, 2015
Abstract

Organizational Models for Service Delivery
Dasgupta, Gargi B and Agarwal, Shivali and Sindhgatta, Renuka
Maximizing Management Performance and Quality with Service Analytics, pp. 53--85, IGI Global, 2015
Abstract


2014

How to Enable Multiple Skill Learning in a SLA Constrained Service System?
Kalra, Sumit and Agarwal, Shivali and Dasgupta, Gargi
International Conference on Service-Oriented Computing, pp. 260--274, 2014
Abstract

Towards auto-remediation in services delivery: Context-based classification of noisy and unstructured tickets
Dasgupta, Gargi B and Nayak, Tapan K and Akula, Arjun R and Agarwal, Shivali and Nadgowda, Shripad J
International Conference on Service-Oriented Computing, pp. 478--485, 2014
Abstract

Hybridsourcing: A novel work allocation mechanism to provide controlled autonomy to workers
Hotkar, Parshuram S and Agarwal, Shivali and Mhaskar, Sahil
Network Operations and Management Symposium (NOMS), 2014 IEEE, pp. 1--8
Abstract


2013

Behavioral analysis of service delivery models
Dasgupta, Gargi B and Sindhgatta, Renuka and Agarwal, Shivali
International Conference on Service-Oriented Computing, pp. 652--666, 2013
Abstract

Does one-size-fit-all suffice for service delivery clients?
Agarwal, Shivali and Sindhgatta, Renuka and Dasgupta, Gargi B
International Conference on Service-Oriented Computing, pp. 177--191, 2013
Abstract

Accelerating collaboration in task assignment using a socially enhanced resource model
Liu, Rong and Agarwal, Shivali and Sindhgatta, Renuka R and Lee, Juhnyoung
Business Process Management, pp. 251--258, Springer, 2013
Abstract


2012

SmartDispatch: enabling efficient ticket dispatch in an IT service environment
Agarwal, Shivali and Sindhgatta, Renuka and Sengupta, Bikram
Proceedings of the 18th ACM SIGKDD international conference on Knowledge discovery and data mining, pp. 1393--1401, 2012
Abstract


2011

Studying the evolution of skill profiles in distributed, specialization driven service delivery systems through work orchestration
Agarwal, Shivali and Kenkre, Sreyash and Pandit, Vinayaka and Sengupta, Bikram
SRII Global Conference (SRII), 2011 Annual, pp. 201--213
Abstract

Distributed generalized dynamic barrier synchronization
S Agarwal, S Joshi, R Shyamasundar
Distributed Computing and Networking, 143--154, Springer, 2011


2010

Clustered checkpointing and partial rollbacks for reducing conflict costs in stms
Gupta, Monika and Shyamasundar, Rudrapatna K and Agarwal, Shivali
International Journal of Computer Applications 1(22), 82--87, International Journal of Computer Applications, 244 5 th Avenue,# 1526, New York, NY 10001, USA India, 2010
Abstract

A Proof System for a PGAS Language
S Agarwal, R Shyamasundar
Concurrency, Compositionality, and Correctness, 162--184, Springer, 2010


2009

Affinity driven distributed scheduling algorithms for parallel computations
Agarwal, Shivali and Narang, Ankur and Shyamasundar, RK
Technical Report, Tech. Rep. RI09010, IBM India Research Labs, New Delhi (July 2009)
Abstract

Distributed Scheduling of Parallel Hybrid Computations
S Agarwal, A Narang, R Shyamasundar
Algorithms and Computation, 1144--1154, Springer, 2009

Brief announcement: distributed phase synchronization of dynamic set of processes
Rudrapatna Shyamasundar, Shivali Agarwal
Proceedings of the 28th ACM symposium on Principles of distributed computing, pp. 274--275, ACM, 2009
Abstract


2008

Static detection of place locality and elimination of runtime checks
S Agarwal, R K Barik, V Nandivada, R Shyamasundar, P Varma
Asian Symposium on Programming Languages and Systems, 53--74, Springer, 2008


2007

May-happen-in-parallel analysis of X10 programs
Shivali Agarwal, Rajkishore Barik, Vivek Sarkar, Rudrapatna K Shyamasundar
Proceedings of the 12th ACM SIGPLAN symposium on Principles and practice of parallel programming, pp. 183--193, ACM, 2007
Abstract

Deadlock-free scheduling of X10 computations with bounded resources
Shivali Agarwal, Rajkishore Barik, Dan Bonachea, Vivek Sarkar, Rudrapatna K Shyamasundar, Katherine Yelick
Proceedings of the nineteenth annual ACM symposium on Parallel algorithms and architectures, pp. 229--240, ACM, 2007
Abstract




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