Aliza R. Heching  Aliza R. Heching photo       

contact information

Research
Thomas J. Watson Research Center, Yorktown Heights, NY USA
  +1dash720dash342dash8092

links

Professional Associations

Professional Associations:  INFORMS


2015

Service-Delivery Modeling and Optimization
Diao, Y., A. Heching, D. Northcutt, and R. Wallace
Interfaces, Institute for Operations Research and the Management Sciences, 2015
Abstract


2014

Productivity Analysis in Services Using Timing Studies
Lu, Y., A. Heching, and M. Olivares
2014
Abstract

Optimal Capacity Management and Planning in Services Delivery Centers
Heching, A. and M. Squillante
Performance Evaluation, Elsevier, 2014
Abstract


2013

A two-phase approach for stochastic optimization of complex business processes
Soumyadip Ghosh, Aliza R Heching, Mark S Squillante
Proceedings of the 2013 Winter Simulation Conference: Simulation: Making Decisions in a Complex World, pp. 1856--1868


2012

Long Lead-Time Production
Heching, A. and A. King
Modeling with Stochastic Programming, pp. 153-164, Springer, 2012

Stochastic Decision Making in Information Technology Services Delivery
Heching, A. and M. Squillante
Decision Making in Service Industries: A Practical Approach, pp. 3-36, CRC Press, 2012

Close loop performance management for service delivery systems
Yixin Diao, Aliza Heching
IEEE/IFIP Network Operations and Management Symposium, 2012


2011

Modeling a Complex Service Delivery System
Diao, Y. A. Heching, D. Northcutt and G. Stark
2011 Winter Simulation Conference, pp. 690-702
Finalist, best paper


2010

Planning Production and Inventories in the Extended Enterprise: A State of the Art Handbook
Heching, A. and A. King
Kluwer International Series in Operations Research and Management Science Handbook of Production Planning, pp. 185-204, Kluwer Academic Publishers, 2010

Elements of System Design Optimization in Service Quality Management
Anerousis, N., Y. Diao, and A. Heching
2010 IEEE NOMS Conference, pp. 48-55


2008

Applications of Operations Research to Finance
Heching, A. and A. King
Operations Research Applications, pp. 7-1 -- 7-36, CRC Press, 2008

A Framework for Model-Based Continuous Improvement of Global IT Service Delivery Operations
Bose, A., A. Heching, and S. Sahu
2010 IEEE NOMS Conference, pp. 48-55, 2008


2007

Applications of Operations Research to Finance
Heching, A. and A. King
Operations Research and Management Science Handbook, pp. 21-1 -- 21-36, CRC Press, 2007


2004

Product Pricing in the e-Business Era
Heching A. and Y.T. Leung
Advances in Supply Chain Management, Springer-Verlag, 2004

Experiments on Combining Demand forecasts with Semiconductor Data
Zhang, F., A. Heching, S. Hood, J. Hosking, Y. Leung, R. Roundy, and J. Wong
Technical Report, 2004


2002

Multi-Location Combined Pricing and Inventory Control
Federgruen, A. and A. Heching
Manufacturing and Services Operations Management4, 275-295, 2002


2001

Using Samples and Surveys to Understand the Present and Predict the Future
Heching, A., Y.T. Leung, R. Inaganti, and J. Caruso
SAS Users Group Conference, 2001


1999

Combined Pricing and Inventory Control Under Uncertainty
Federgruen, A. and A. Heching
Operations Research47, 454-475, 1999

Markdown Policies: An Empirical Analysis of Policies and Revenue Potential at One Apparel Retailer
Heching, A., G. Gallego and G. van Ryzin
Journal of Revenue and Pricing Management1, 139-160, 1999


1998

Case Study: Quality at the Ritz-Carlton Hotel Company
Heching, A.
Deming Center Case Study Series, 1998