Aliza R. Heching  Aliza R. Heching photo       

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Research
Thomas J. Watson Research Center, Yorktown Heights, NY USA
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Professional Associations

Professional Associations:  INFORMS


2012

GUI for Viewing and Manipulating Connected Tag Clouds
Diament, J., A. Heching, and P. Malken

Method for Creating Dimension/Topic Term Subgraphs
Diament, J., A. Heching, and P. Malken

Natural Language Query Driven Discovery, Analysis, and Presentation of Data Driven Insight
Diament, J. and A. Heching

Method for Dispatching Service Requests
Diao, Y. and A. Heching

System and Method for Skill Update Based Work Assignment
Dasgupta, G., N. Desai, Y. Diao, and A. Heching

System and Method for Ensuring Timing Study Quality in Service Delivery Environment
Dasgupta, G., N. Desai, Y. Diao, and A. Heching

Determining Optimal Skill Mix and staffing Levels in Service Delivery Environments
Dasgupta, G., N. Desai, Y. Diao, and A. Heching

Request Assignment in Service Delivery Environments when Agents Have Unique Skills
Dasgupta, G., N. Desai, Y. Diao, and A. Heching

System and Method for Feedback Based Ticket Dispatching in IT Service Management
Diao, Y. and A. Heching

System and Method for Leveraging User-to-Tool Interactions to Automatically Analyze Defects in IT Services Delivery
Cheng, W., A. Heching, D. Rosu

System and Method for Feedback Based Model Validation and Service Delivery Optimization Using Multiple Models
Diao, Y., A. Heching, D. Northcutt, G. Stark


2011

Dynamic Transfer of Selected Business Process Instance State
Diament, J. and A. Heching

A Method and System for Measuring Business Process Model Performance and for Process Performance Policy Enforcement
Diament, J. and A. Heching

A Method and System for Accounting for, and Reacting to, the Unforeseen in Business Process Modeling and Execution
Diament, J. and A. Heching


2009

Method and Structure for Risk-Based Resource Planning for Configurable Products
Chen Ritzo, C., JP Fasano, A. Heching, M. Ettl, K. Sourirajan, and R. Wittrock


2004

A Computer Method for Providing Optimization for Business Processes
Heching, A. YT Leung, M. Levanoni, and GR Parija


2003

A Method for Improving Robustness of Weighted Estimates in a Statistical Survery Analysis
Caruso, J., A. Heching, R. Inaganti, and YT Leung


2001

A Computer Method for Providing Optimization of Manufacturing Processes, with Dynamic Constraints
Heching, A. YT Leung, M. Levanoni and GR Parija

A Computer Method for Providing Optimization of Design Processes, with Dynamic Constraints
Heching, A., YT Leung, M. Levanoni, and GR Parija


2000

Computer Method for Using sample Data to Predict Future Population and Domain Behaviors
Heching, A., R. Inaganti, and YT Leung