Chitra Dorai  Chitra Dorai photo       

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IBM Fellow and Master Inventor, Member of IBM Academy of Technology and IBM Industry Academy, Recipient of IBM's Highest Honor, the Gerstner Award for Client Excellence
IBM Global Business Services

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Professional Associations

Professional Associations:  ACM  |  IEEE


2008

A New Policy for the Service Request Assignment Problem with Multiple Severity Level, Due Date and SLA Penalty Service R
ANSHUL SHEOPURI, SAI ZENG, Chitra Dorai
Proceedings of the 2008 Winter Simulation Conference