Nikos Anerousis  Nikos Anerousis photo       

contact information

Lead, GTS Incubation Lab
Almaden Research Center, San Jose, CA USA
  +1dash914dash945dash2044

links

Professional Associations

Professional Associations:  IEEE Communications Society


2011

The cost of service quality in IT Outsourcing
Nikos Anerousis, Yixin Diao, Aliza Heching
IFIP/IEEE International Symposium on Integrated Network Management, pp. 773--784, 2011


2010

Risk identification and project health prediction in IT service management
G Abbott, N Anerousis, F Gordon, A Grussing, S Makogon, P Manore, F Humphries, J Sherry, S Tao
Network Operations and Management Symposium (NOMS), 2010 IEEE, pp. 724--733

PTM: probabilistic topic mapping model for mining parallel document collections
D Zhang, J Sun, C X Zhai, A Bose, N Anerousis
Proceedings of the 19th ACM international conference on Information and knowledge management, pp. 1653--1656, 2010

Assessing Expertise Awareness in Resolution Networks
Y Chen, S Tao, X Yan, N Anerousis, Q Shao
Advances in Social Networks Analysis and Mining (ASONAM), 2010 International Conference on, pp. 128--135

Elements of system design optimization in service quality management
Nikos Anerousis, Yixin Diao, Aliza Heching
IEEE/IFIP Network Operations and Management Symposium, pp. 48--55, 2010

Generative models for ticket resolution in expert networks
G Miao, L E Moser, X Yan, S Tao, Y Chen, N Anerousis
Proceedings of the 16th ACM SIGKDD international conference on Knowledge discovery and data mining, pp. 733--742, 2010

Content-aware resolution sequence mining for ticket routing
P Sun, S Tao, X Yan, N Anerousis, Y Chen
Business Process Management, 243--259, Springer, 2010


2009



2008

Enterprise mashups and Web 2.0 for management
H Jamjoom, N Anerousis
Network Operations and Management Symposium, 2008, pp. xxxi--xxxi

Clustered subset selection and its applications on it service metrics
C Boutsidis, J Sun, N Anerousis
Proceeding of the 17th ACM conference on Information and knowledge management, pp. 599--608, 2008

Easyticket: A ticket routing recommendation engine for enterprise problem resolution
Q Shao, Y Chen, S Tao, X Yan, N Anerousis
Proceedings of the VLDB Endowment 1(2), 1436--1439, VLDB Endowment, 2008

Efficient ticket routing by resolution sequence mining
Q Shao, Y Chen, S Tao, X Yan, N Anerousis
Proceeding of the 14th ACM SIGKDD international conference on Knowledge discovery and data mining, pp. 605--613, 2008


2007


Service Assurance Process Re-Engineering Using Location-aware Infrastructure Intelligence
Hani Jamjoom, Nikos Anerousis, Raymond Jennings, Debanjan Saha
IFIP/IEEE International Symposium on Integrated Network Management (IM), 2007
Abstract

Guest Editorial: Special issue: Emerging middleware for next generation networks
G Kormentzas, S Katsikas, N Anerousis, I Venieris
Computer Communications 30(3), 497--498, Butterworth-Heinemann, 2007


2006


Problem determination in enterprise middleware systems using change point correlation of time series data
M.K. Agarwal, M. Gupta, V. Mann, N. Sachindran, N. Anerousis, L. Mummert
Network Operations and Management Symposium, 2006. NOMS 2006. 10th IEEE/IFIP, pp. 471--482


2005

Management of enterprise web applications: problems, approaches, solutions
A Keller, N Anerousis
Integrated Network Management, 2005, pp. 791--791

Health monitoring and control for application server environments
N Anerousis, A Black, S Hanson, L Mummert, G Pacifici
9th IFIP/IEEE International Symposium on Integrated Network Management, pp. 75--88, 2005


2004

Pervasive computing and management
N Anerousis
Network Operations and Management Symposium, 2004, pp. 921--Vol


2002

Guest Editorial: Topics in Integrated Management: Selected Papers from IM'2001
G Pavlou, N Anerousis, A Liotta
Journal of Network and Systems Management 10(2), 143--146, Springer, 2002

Replication and notification management in a knowledge delivery network
N Anerousis
Management Technologies for E-Commerce and E-Business Applications, 94--107, Springer, 2002

Making voice knowledge pervasive
N Anerousis, E Panagos
Pervasive Computing, IEEE 1(2), 42--48, IEEE, 2002


2001

Report, edited by Paul Brusil: Integrated Management Strategies for the New Millennium—A Report on IM 2001
G Pavlou, N Anerousis, W Zimmer
Journal of Network and Systems Management 9(3), 363--366, Springer, 2001

Integrated Network Management VII
G Pavlou, N Anerousis, A Liotta
2001 - ieeexplore.ieee.org, IEEE Piscataway (NJ)

Guest editorial: Web-based management
J P Martin-Flatin, N Anerousis
Journal of Network and Systems Management 9(1), 11--13, Springer, 2001


2000



1999

Dynamic Virtual Private Network Dimensioning in Cost-Sensitive Environments
N Anerousis
Global Telecommunications Conference, 1999, pp. 1511--1516



SkyCast: The satellite digital broadcast relay service
N Anerousis
AT\&T Labs Research, unpublished manuscript, 1--4, Citeseer, 1999

Service level routing on the Internet
N Anerousis, G Hj{'a}lmtysson
Global Telecommunications Conference, 1999, pp. 553--559

An architecture for building scalable, Web-based management services
N Anerousis
Journal of Network and Systems Management 7(1), 73--104, Springer, 1999

TOPS: An architecture for telephony over packet networks
N Anerousis, R Gopalakrishnan, C R Kalmanek, A E Kaplan, W T Marshall, P P Mishra, P Z Onufryk, KK Ramakrishanan, C J Sreenan
Selected Areas in Communications, IEEE Journal on 17(1), 91--108, IEEE, 1999


1998

Architecture for signaling, directory services and transport for packet telephony
N Anerousis, R Gopalakrishnan, CR Kalmanek, AE Kaplan, WT Marshall, PP Mishra, PZ Onufryk, KK Ramakrishnan, CJ Sreenan
8th International Workshop on Network and Operating Systems Support for Digital Audio and Video, Cambridge, England, 1998

The TOPS architecture for signaling, directory services and transport for packet telephony
N Anerousis, R Gopalakrishnan, CR Kalmanek, AE Kaplan, WT Marshall, PP Mishra, PZ Onufryk, KK Ramakrishnan, CJ Sreenan
The 8th International Workshop on Network and Operating Systems Support for Digital Audio and Video (NOSSDAV), 1998

An information model for generating computed views of management information
N Anerousis
Proceedings of the 9th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, 1998


Virtual path control for ATM networks with call level quality of service guarantees
N Anerousis, A A Lazar
Networking, IEEE/ACM Transactions on 6(2), 222--236, IEEE, 1998


1997

Managing mobility
N Anerousis
Proceedings of the fifth IFIP/IEEE international symposium on Integrated network management V: integrated management in a virtual world: integrated management in a virtual world, pp. 780, 1997

Using the at\& t labs packetscope for internet measurements, design, and performance analysis
N Anerousis, R Caceres, N Duffield, A Feldmann, A Greenberg, C Kalmanek, P Mishra, KK Ramakrishnan, J Rexford
ATT Services and Infrastructure Performance Symposium, Citeseer, 1997



1996

An architecture for controlling service demand in atm networks based on pricing agents
N Aneroussis, A Lazar
Workshop on Distributed Systems Operations and Management, 1996

Signaling System Performance in ATM Networks
N Anerousis
Proceedings of Workshop on Open Signaling, 1996


An architecture for managing virtual circuit and virtual path services in ATM networks
N Anerousis, A A Lazar
Journal of Network and Systems Management 4(4), 425--455, Springer, 1996


1995

Taming Xunet III
Nikos G Aneroussis, Aurel A Lazar, Dimitrios E Pendarakis
ACM SIGCOMM Computer Communication Review 25(3), 44--65, ACM, 1995

Managing VPs on Xunet III: Architecture, experimental platform and performance
N Aneroussis, A A Lazar
Integrated Network Management IV, Proc, 1995


1993

Implementing OSI Network Management Facilities on the Xunet ATM Platform
N G Aneroussis, C R Kalmanek, V E Kelly
Proceedings of the Fourth IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, Citeseer, 1993


1992

A Multiprocessor Architecture for Real-Time Emulation of Management and Control of Broadband Networks
N G Aneroussis, A A Lazar, M Tsuchida
Proceedings of the IEEE Network Operations and Management Symposium, pp. 6--9, 1992

Structural representation of management and control information in broadband networks
M Tsuchida, A A Lazar, N G Aneroussis
Communications, 1992, pp. 1019--1024


1991

Performance evaluation of statistical multiplexing schemes in ATM networks
E D Sykas, K M Vlakos, N G Anerousis
Computer Communications 14(5), 273--286, Elsevier, 1991


Year Unknown


Taming XUNET III, 1994
N G Aneroussis, A A Lazar, D E Pendarakis
Submitted for publication, 0