Sai Zeng  Sai Zeng photo       

contact information

Research Staff Member
T. J. Watson Research Center, Hawthorne, NY, USA


Professional Associations

Professional Associations:  ACM  |  ACM SIGMICRO  |  American Society of Mechanical Engineering  |  INFORMS  |  New York Academy of Science


Process Monitoring and Analysis ˙ Mechanism to Enable Service Delivery Excellence and Superior Customer Experience
Zeng, S., He, Miao, Qin, T., Geva, A., Yuan, L., Chen, W., Ren, C., Wang, Z.
INFORMS 2011 Annual Meeting

Integrated Insights for Contact Center Delivery Optimization
Qin, T., He, Miao, Zeng, S., Chen, W., Ren, C., Jin, D.
INFORMS 2011 Annual Meeting

SLA-driven Applicability Analysis for Patch Management
Yang, B, Ayachitula, N., Zeng, S., Puri, R.,
Integrated Network Management, 2011

An Evidence Based Analytical Approach for Process Automation - Case Study in Finance and Administration Process Delivery Services
Zeng, S., Laredo, J., Mehta, S., Chauhan, H., Verma, A., Williams, D., Bethe, B.,
IEEE International Conference on e-Business Engineering, IEEE, 2011


Process Behavior Analysis: Mechanism to Enable Superior Customer Experience
K Visweswariah, O D Deshmukh, A Verma, S Zeng, C Dorai, M Rzasa, G Wright
Services Computing (SCC), 2010 IEEE International Conference on, pp. 394--401



Enabling Auditing Decisions for Travel and Expense Management
Frontiers in Service, 2008

A New Policy for the Service Request Assignment Problem with Multiple Severity Level, Due Date and SLA Penalty Service R
Proceedings of the 2008 Winter Simulation Conference

A supplier performance evaluation solution for proactive supplier quality management
S Zeng, M A Cohen, B J Steele, J Sairamesh
e-Business Engineering, 2008, pp. 367--373

ZAP: a knowledge-based FEA modeling method for highly coupled variable topology multi-body problems
S Zeng, R S Peak, A Xiao, S Sitaraman
Engineering with Computers 24(4), 359--381, Springer, 2008

Using predictive analysis to improve invoice-to-cash collection
S Zeng, P Melville, C A Lang, I Boier-Martin, C Murphy
Proceeding of the 14th ACM SIGKDD international conference on Knowledge discovery and data mining, pp. 1043--1050, 2008


Model-driven Development Approach to Integrating Requirements, Design and Simulation in the Early Stages of Product Deve
Mohan Singh (Mohan), Jose Gomes, Laurent Balmelli - The 2007 ASME International Design Engineering Technical Conferences & Computers and Information in Engineering Conference

A Service-oriented Architecture for Interdisciplinary Product Design Choreography
Mohan Singh (Mohan), Jose Gomes, Ioana Boier-Martin - The 2007 ASME International Design Engineering Technical Conferences & Computers and Information in Engineering Conference

GeoTran-HC: Geometric Transformation of Highly Coupled Variable Topology Multi-Body Problems
SAI ZENG, Angran Xiao, Russell Peak
Computer-Aided Design, 2007

Predictive modeling for collections of accounts receivable
S Zeng, I Boier-Martin, P Melville, C Murphy, C A Lang
Proceedings of the 2007 international workshop on Domain driven data mining, pp. 43--48

GeoTran-HC: Geometric transformation of highly coupled variable topology multi-body problems
S Zeng, A Xiao, R S Peak
Computer-Aided Design 39(9), 756--771, Elsevier, 2007


An SOA approach to Multi-disciplinary collaboration
Jose Gomes, SAI ZENG, Man
Mohan Singh (Mohan) - Collaboration Best Practices Conference sponsored by the IBM Academy of Technology, 2006


System Data Management: An Inter-Disciplinary Collaboration Architecture for Systems Engineering
J Gomes, M M Singh, M Keren, S Zeng, J Rubin, L Balmelli, I Boier-Martin
ASME International Design Engineering Technical Conferences & Computers and Information In Engineering Conference, ASME IDECT/CIE, 2005

Collaborative multidisciplinary decision making using game theory and design capability indices
A Xiao, S Zeng, J K Allen, D W Rosen, F Mistree
Research in Engineering Design 16(1), 57--72, Springer, 2005


Knowledge-Based FEA Modeling for Highly Coupled Variable Topology Multi-Body Problems
PHD Thesis, 2004

Information integration framework for product life-cycle management of diverse data
H Morris, S Lee, E Shan, S Zeng
Journal of Computing and Information Science in Engineering4, 352, 2004


Verification of Safety Requirements of a Disk Braking System using Simulation
SAI ZENG, Laurent Balmelli, Jose Gomes, Fausto Bernardini
Technical Report, IBM Watson Research center, 2003

Delivering Product Lifecycle Content on Demand
Koster Chatzinas, Simon Lee, Huong T Morris, Eric Shan, , SAI ZENG
Technical Report, IBM Almaden Research Center, 2003

Systematic design method for information modeling in CAD/CAE
SAI ZENG, Edward Kim, Greg Mocko, Angran Xiao, Russell Peak, Farrokh Mistree
ASME, 23rd Computers and Information in Engineering Conference, 2003

An Information-Driven FEA Model Generation Approach for Chip Package Applications
SAI ZENG, Russell Peak, Matsuki Ruichy, Angran xiao, Miyako Wilson, Robert Fulton
ASME, 23rd Computers and Information in Engineering Conference, 2003

Analysis Building Blocks - A Rich Information Model Context for Knowledge-Based Finite Element Analysis”
SAI ZENG, Russell Peak, Miyako Wilson, Matsuki Ruichy, Angran xiao
Second MIT Conference on Computational Fluid and Structural Mechanics, 2003


Design-Analysis (Thermal and Mechanical) Integration Research for Electronic Packaging
Matsuki Ruichy, Russell Peak, SAI ZENG, Miyako Wilson, Injoong Kim, Manas Bajaj

Collaborative Multidisciplinary Decision Making Using Game Theory and Design Capability Indices
angran xiao, SAI ZENG, david rosen, Janet K Allen, Farrokh Mistree
9th AIAA/ISSMO Symposium on Multidisciplinary Analysis and Optimization, 2002


An Object-Oriented Internet-based Framework for Chip Package Thermal and Stress Simulation
Russell Peak, Andrew Scholand, Robert Fulton, Donald Koo, Diego Tamburini, Miyako Wilson, SAI ZENG, JH Roberts, PJ Spann
InterPACK’01, 2001


Computer-Aided Process Planning for Turned Parts Using Fundamental and Heuristic Principles
SAI ZENG, Libo Zhang, Xiaoyun Liu, Ji Zhou
Journal of Electrical Mechanical Engineering, 1997