User Systems and Experience Research (USER)
The User Systems and Experience Research (USER) group at IBM Research - Almaden focuses on understanding and improving how people interact with technology. Our goal is to improve the ease-of-use of existing products and explore new paradigms in using computers. We are a part of the Human Computer Interaction Research community at IBM.
Building a good user experience is a problem we explore from many perspectives. We study users in the field and spend time with customers. We design, build, and evaluate technologies, prototypes, and systems that improve people's experiences with technology. The systems we work on range in size from small memory cards to large corporate IT systems. We focus on issues that effect the user's experience: performance, security, usability, design, and more.
Our cross-disciplinary team is comprised of human computer interaction researchers and software engineers with backgrounds in computer science, psychology, social science, design, and user experience.