Publications

32 results at SCC 2008

A method and case study of designing presentation module in an SOA-based solution using configurable Architectural Building Blocks (ABBs)
- - Liang-Jie Zhang
  - Jia Zhang
  - et al.
- 2008
- SCC 2008
Optimal resource action planning analytics for services delivery using hiring, contracting & cross-training of various skills
- - Dharmashankar Subramanian
  - Lianjun An
- 2008
- SCC 2008
Surrogate: A simulation apparatus for continuous integration testing in service oriented architecture
- - Yuan Huang He
  - Hui Liu He
  - et al.
- 2008
- SCC 2008
Rule-based XML mediation for data validation and privacy anonymization
- - Masayoshi Teraguchi
  - Issei Yoshida
  - et al.
- 2008
- SCC 2008
Optimizing change request scheduling in IT service management
- - Leila Zia
  - Yixin Diao
  - et al.
- 2008
- SCC 2008
A graphical approach to providing infrastructure recommendations for IT
- - Ashwin Lall
  - Anca Sailer
  - et al.
- 2008
- SCC 2008
A framework for model-based continuous improvement of global IT service delivery operations
- - Abhijit Bose
  - Aliza Heching
  - et al.
- 2008
- SCC 2008
SCOOP: Automated social recommendation in enterprise process management
- - Huiming Qu
  - Jimeng Sun
  - et al.
- 2008
- SCC 2008
Text to intelligence: Building and deploying a text mining solution in the services industry for customer satisfaction analysis
- - Shantanu Godbole
  - Shourya Roy
- 2008
- SCC 2008
Mining top issues from contact center logs for self help portals
- - Dinesh Garg
  - Nanda Kambhatla
  - et al.
- 2008
- SCC 2008