Anup K Kalia  Anup K Kalia photo         

contact information

Research Staff Member - Services Automation
Thomas J. Watson Research Center, Yorktown Heights, NY USA


Professional Associations

Professional Associations:  ACM


I am a research sta ff member at IBM T. J. Watson Research Labs, NY (Aug 2016-present) and work in the cognitive service management team. I am currently working on the following projects:

  • Provision change request automation via chat
  • Change request analysis toward the adoption of the self-service delivery automation tool


  • June, 2018: Part of ICWS Industry Panel on Big Data and Cognitive Computing (link)
  • May, 2018: Proposal for 1st ICSOC workshop on AI and Data Mining for Services accepted (link)
  • May, 2018: ICWS paper (workshop track) on service recommendation using natural language queries accepted


My research areas are service computing, multiagent systems, and computational social science. In IBM Research, I am exploring different techniques in the areas of text mining, natural language processing, machine learning, deep learning and lifelong learning to solve problems in the area of service computing.

I graduated from North Carolina State University, where I completed my MS (Fall, 2013) and PhD (Summer, 2016) in Computer Science under the guidance of Prof. Munindar P. Singh.

  • MS Thesis : Muon: Designing Multiagent Communication Protocols from Interaction Scenarios
  • Phd Thesis : Understanding Human Communication to Estimate Trust, Hierarchy, and Performance

During my PhD, I interned at

  • HP Labs, Palo Alto, CA (Mentors: Hamid R. Motahari Nezhad , Claudio Bartolini)
  • US Army Research Labs, Aberdeen, MD (Mentors: Norbou Buchler, Arwen Decostanza)

I have mentored/mentoring the following Summer interns

  • Liana Lin, Summer 2017 (PhD Candidate, NC State)
  • Tarek Sakakini, Summer 2018 (PhD Candidate, UIUC)