I am a research staff member at IBM T. J. Watson Research Labs, NY (Aug 2016-present) and work in the cognitive service management team. I am currently working on the following projects:
- Provision change request automation via chat
- Change request analysis toward the adoption of the self-service delivery automation tool
- June, 2018: Part of ICWS Industry Panel on Big Data and Cognitive Computing (link)
- May, 2018: Proposal for 1st ICSOC workshop on AI and Data Mining for Services accepted (link)
- May, 2018: ICWS paper (workshop track) on service recommendation using natural language queries accepted
My research areas are service computing, multiagent systems, and computational social science. In IBM Research, I am exploring different techniques in the areas of text mining, natural language processing, machine learning, deep learning and lifelong learning to solve problems in the area of service computing.
I graduated from North Carolina State University, where I completed my MS (Fall, 2013) and PhD (Summer, 2016) in Computer Science under the guidance of Prof. Munindar P. Singh.
- MS Thesis : Muon: Designing Multiagent Communication Protocols from Interaction Scenarios
- Phd Thesis : Understanding Human Communication to Estimate Trust, Hierarchy, and Performance
During my PhD, I interned at
- HP Labs, Palo Alto, CA (Mentors: Hamid R. Motahari Nezhad , Claudio Bartolini)
- US Army Research Labs, Aberdeen, MD (Mentors: Norbou Buchler, Arwen Decostanza)
I have mentored/mentoring the following Summer interns
- Liana Lin, Summer 2017 (PhD Candidate, NC State)
- Tarek Sakakini, Summer 2018 (PhD Candidate, UIUC)