Professional AssociationsProfessional Associations: INFORMS | INFORMS Manufacturing and Service Operations Management Society | INFORMS Optimization Society | International Society of Service Innovation Professionals
I am currently a research staff member at IBM’s Almaden Research Center in San Jose, CA. In my current job, I develop analytical tools for complex service engagements and advance research in analytics, statistics, machine learning, and operations research to address different service science problems, in the IT outsourcing industry, cloud computing, and the Internet of Things. I got my Ph.D. in Industrial Engineering from Georgia Tech with a focus on the development of operations research and analytics tools for solving problems in supply chains and logistics systems. I have two master’s degrees in Industrial and Production Engineering from Georgia Tech and Alexandria University, respectively, and a B.S. in Production Engineering from Alexandria University.
I have done multiple analytical research/consultancy projects for over 6 companies in the past, have given both invited and submitted talks at several conferences, companies, and institutions/universities, and have my work published in several academic journals and conferences in addition to filing multiple patent disclosures. I have taught university level courses at 7 different academic institutions. I have also won several internal IBM awards and external ones, including being the second place for the INFORMS Innovative Applications in Analytics Award and the first place for the ISSIP Excellence in Service Innovation Award. The internal awards I won at IBM are a recognition of the business impact (a verifiable total revenue increase of tens of millions of dollars) of my different projects.
Being an active INFORMS member for the past few years, I was elected as the Secretary/Treasurer of the Service Sciences Section, where I contributed to multiple new initiatives for the Section. I was also elected as the president of the INFORMS chapter of Northern California. I have also organized and gave talks at multiple sessions at the annual and analytics conferences of INFORMS, participated as a panelist in industrial job search panels, served as an organizer for Ph.D. colloquia, reviewed multiple papers for different journals, judged best student paper awards, and mentored several students.