I am a Manager and Research Staff Member in the USER group at IBM Research - Almaden. I manage a team that leads data-driven efforts to train and enhance Watson AI services through the development and integration of techniques in crowdsourcing, machine learning, and visualization.
My work is a mix of HCI and AI. My recent focus is on the design of chatbots and analytics systems for user engagement on social media. I have been an Associate Chair on the CHI, and I am currently the Associate Editor and Information Director of ACM Transactions on Interactive Intelligent Systems.
I received my Ph.D. in Computer Science from the University of Illinois at Urbana-Champaign. My major was HCI. My advisor was Brian P. Bailey. For my dissertation, I invented Voyant, a system that leverages a non-expert crowd to generate structured, perception-oriented feedback on visual designs. I am also the founder of crowdfeedback.me, which is based on my dissertation.