Cheryl Kieliszewski  Cheryl Kieliszewski photo       

contact information

Research Staff Member
IBM Research - Almaden, San Jose, CA, USA


Professional Associations

Professional Associations:  ACM  |  Human Factors and Ergonomics Society

more information

More information:  LinkedIn Profile  |  Handbook of Service Science


My professional background has focused on user experience research and strategy to improve hardware, software, and services. Products and services that I’ve worked on range from automotive in-vehicle system design, to hardware and software user interfaces, to business analytics and cloud services. In addition, I have experience as a manager, program operations manager, researcher, and developer. My professional accomplishments include several issued patents, published papers, speaker, and co-editor of the “Handbook of Service Science".


Doctor of Philosophy Virginia Polytechnic Institute and State University, Blacksburg, Virginia; Department of Industrial and Systems Engineering

Master of Science Virginia Polytechnic Institute and State University, Blacksburg, Virginia

Bachelor of Science University of Wisconsin - Stevens Point, Stevens Point, Wisconsin