Cheryl Kieliszewski  Cheryl Kieliszewski photo       

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Research Staff Member
IBM Research - Almaden, San Jose, CA, USA
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Professional Associations

Professional Associations:  ACM  |  Human Factors and Ergonomics Society

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More information:  LinkedIn Profile  |  Handbook of Service Science

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My professional background has focused on user experience research and strategy to improve hardware, software, and services. Products and services that I’ve worked on range from automotive in-vehicle system design, to hardware and software user interfaces, to business analytics and cloud services. In addition, I have experience as a manager, program operations manager, researcher, and developer. My professional accomplishments include several issued patents, published papers, speaker, and co-editor of the “Handbook of Service Science".

Education

Doctor of Philosophy Virginia Polytechnic Institute and State University, Blacksburg, Virginia; Department of Industrial and Systems Engineering

Master of Science Virginia Polytechnic Institute and State University, Blacksburg, Virginia

Bachelor of Science University of Wisconsin - Stevens Point, Stevens Point, Wisconsin