Cheryl Kieliszewski  Cheryl Kieliszewski photo         

contact information

Research Staff Member
IBM Research - Almaden, San Jose, CA, USA


Professional Associations

Professional Associations:  ACM  |  Human Factors and Ergonomics Society  |  International Society of Service Innovation Professionals

more information

More information:  LinkedIn Profile  |  Handbook of Service Science  |  Handbook of Service Science: Volume II


My professional background has focused on user experience research and strategy to improve hardware, software, and services. Products and services that I’ve worked on range from automotive in-vehicle system design, to hardware and software user interfaces, to business analytics and cloud services. In addition, I have experience as a manager, program operations manager, researcher, and developer. My professional accomplishments include several issued patents, published papers, speaker, and co-editor of the “Handbook of Service Science".