Professional AssociationsProfessional Associations: ACM | Human Factors and Ergonomics Society | International Society of Service Innovation Professionals
more informationMore information: LinkedIn Profile | Handbook of Service Science | Handbook of Service Science: Volume II
My professional background has focused on user experience research and strategy to improve hardware, software, and services. Products and services that I’ve worked on range from automotive in-vehicle system design, to hardware and software user interfaces, to business analytics and cloud services. In addition, I have experience as a manager, program operations manager, researcher, and developer. My professional accomplishments include several issued patents, published papers, speaker, and co-editor of the “Handbook of Service Science".