Professional AssociationsProfessional Associations: ACM | Human Factors and Ergonomics Society | International Society of Service Innovation Professionals
more informationMore information: LinkedIn Profile | Handbook of Service Science
My professional background has focused on user experience research and strategy to improve hardware, software, and services. Products and services that I’ve worked on range from automotive in-vehicle system design, to hardware and software user interfaces, to business analytics and cloud services. In addition, I have experience as a manager, program operations manager, researcher, and developer. My professional accomplishments include several issued patents, published papers, speaker, and co-editor of the “Handbook of Service Science".
Doctor of Philosophy Virginia Polytechnic Institute and State University, Blacksburg, Virginia; Department of Industrial and Systems Engineering
Master of Science Virginia Polytechnic Institute and State University, Blacksburg, Virginia
Bachelor of Science University of Wisconsin - Stevens Point, Stevens Point, Wisconsin