Arun Ayachitula is broadly recognized as a leader in the IT Service Management space. His focus in the last few years has been on innovations and leadership in building a global configuration management system and service delivery insights based on leading information management technologies and innovations to deliver the scale and performance required by Global Technology Services (GTS) service delivery clients worldwide. Arun joined IBM Software Group in the year 2000 and Research in 2004. He has received five Outstanding Technical Achievement Awards and a Research Division award for this contributions to the technology and leadership positions he has held in the Research working with Software Group and the GTS Services Delivery Organization. As a Distinguished Engineer, his responsibilities include driving technical leadership in an Enterprise Hybrid IT Service Management through advanced analytics and automation and its transformation into the Cloud.