Dr. Shu Tao is a research staff member and manager at the IBM T. J. Watson Research Center. At IBM Research, he manages the Department of Cognitive Platform for Support Services, and is responsible for the joint research & development program with IBM Technology Support Services (TSS), an organization with $8 billion annual revenue. Dr. Tao leads a global team and drives technology innovations into the strategy and transformation of TSS, and develops technology solutions from concept to production. His latest work focuses on Augmented Reality (AR) and computer vision technologies to remotely assist field technicians, IT support-focused conversational systems to automate service delivery and question answering, Blockchain-based billing system to handle multi-party transaction, and deep analytics for predictive maintenance of IoT enabled devices.
A veteran in the area of cloud and AI, Dr. Tao has extensive experience in cloud infrastructure, computer systems and networks, machine learning and data mining. His work won the IBM Corporate Technical Recognition in 2013, five times the IBM Research Outstanding Technical Accomplishment Awards between 2011 and 2015, and four times the IBM Research Accomplishment Awards between 2007 and 2010. He has published over 40 research papers on international conferences or journals. He holds 21 US patents. He is a senior member of IEEE and ACM.
Dr. Tao received Ph.D. degree in Electrical and Systems Engineering from the University of Pennsylvania in 2005.