Almaden Services Research      

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Almaden Services Research - overview

Nowhere is the growth of the services economy more apparent than at IBM, where our global services business has grown to represent nearly half of IBM's overall business in little more than a decade. Our goal is to gain a deeper understanding of the problems faced by service organizations, by leveraging IBM research expertise and collaborating with university researchers and business partners, so that we can address the large-scale, people- and information-intensive problems of these increasingly important organizations. Our efforts are focused on understanding the problems of service organizations from the perspectives of people, practices, information and technology to provide new opportunities for revenue, cost savings and to improve workers' lives.