Social Translucence
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Social Translucence - overview
User Experience Accomplishment | 1999
IBM researchers: Thomas Erickson, Wendy Kellogg
Where the work was done: IBM T.J. Watson Research Center
What we accomplished: Erickson (left) and Kellogg (right) developed an influential theory for collaborative systems design. Adapted from the 2002 paper in Communications of the ACM: The goal is to develop a set of design principles that allow groups to collaborate over computer networks. A key question is how to design such systems to support coherent interactions that enable groups with a shared aim to make progress toward a common goal. IBM's Social Translucence makes social cues visible and allows visible traces to accumulate over time. These features create a resource that allows people, especially those familiar with the interactive context, to draw inferences about what is happening. In turn, these inferences can shape their collective activity.
Related links: Socially translucent systems: social proxies, persistent conversation, and the design of “Babble;” Social Translucence: An Approach to Designing Systems that Support Social Processes by Thomas Erickson and Wendy A. Kellogg in ACM Transactions on Computer-Human Interaction, March 2000.
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Image credit: ResearchGate