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Smarter business solutions - Selected Projects


Smarter Commerce Social Analytics

We have developed an advanced analytics asset for incorporating text, social network and influencer analytics into Smarter Commerce solutions. The asset allows us to generate personalized product recommendations from the analysis of customer information such as purchase history, social network connectivity, and customer profile attributes. It is built on an extensible platform that allows us to plug in additional analytic approaches and recommendation engines. We developed these capabilities on IBM Big Insights to deal with high volumes of social media and transactional data.


IBM Consulting Workbenches

The IBM Consulting Workbenches combine an asset repository with productivity and collaboration tools that helps IBM accelerate the deployment of IBM solutions. The workbenches capture implementation best practices, assets and knowledge that can be shared globally with other project teams to help improve the speed and quality of solution building. This enables clients to get faster business results from their solutions. We have developed the following workbenches: Consultant's Assistant for SAP, IBM Oracle Solution Workbench, AIS Workbench, and the Smarter Commerce Workbench.

Highlighted Publications:

Improving Service Quality Through Use of Standard Workbenches

Richard Goodwin, Pietro Mazzoleni, Sweefen Goh, Aubrey Rember, Vibha Sinha, Debdoot Mukherjee, Senthil Mani
2012 SRII Global Conference, IEEE Computer Society, 2012

Effective Content Reuse for Business Consulting Practice

Richard Goodwin, Sweefen Goh, Pietro Mazzoleni, Vibha Sinha, Debdoot Mukherjee, Senthil Mani
2012 SRII Global Conference, IEEE Computer Society, 2012

Applications of Guard-Stage-Milestone Business Artifacts

Many business activities require a combination of unstructured, collaborative processes along with structured ones. A primary example here is semi-structured decision making, as arises in the management of initiatives such as creating a cross-brand offering in a large corporation, selecting an ISV as a contractor, or creating a contract. More broadly, the field of Advanced Case Management is focused on supporting the spectrum of business processes, ranging from highly designed ones to “emergent processes”, i.e., collaborative processes held together by the data context. IBM Research has developed a declarative data-centric meta-model, called Guard-Stage-Milestone (GSM), that supports these kinds of applications. For example, GSM provides the basis for the Solution Builder system that supports semi-structured decision making. GSM is also being used as a foundation for IBM Case Management product and for the emerging OMG Case Management Modeling and Notation (CMMN) standard. The EU-funded ACSI research project uses GSM Business Artifacts in support of services interoperation. Importantly, GSM has a rigorous theoretical foundation, which provides a basis for formal verification and logical optimization. GSM is a variant of Business Artifacts, which were introduced by IBM Research in 2003 as a novel approach for modeling business processes and operations. Business Artifacts (also known as “Business Entities with Lifecycles”) are focused on a marriage of data and process, and are used to model key classes of conceptual business objects that evolve as they progress through a business. Business Artifacts have been used successfully in a variety of application domains, including finance, retail, pharmaceutical, and supply chain.

Highlighted Publications:

  • Business artifacts: An approach to operational specification
    Anil Nigam, Nathan S. Caswell
    Systems Journal 42(3), 428 –445, 2003.
  • ADoc-oriented programming
    Kumaran, S., Nandi, P., Heath, T., Bhaskaran, K., Das, R.
    Symp. on Applications and the Internet (SAINT), pp. 334–343, 2003
  • Towards Formal Analysis of Artifact-Centric Business Process Models
    K. Bhattacharya, C.E. Gerede, R. Hull, R. Liu, and J. Su
    Intl. Conf. on Business Process Models (BPM), pp. 288-304, Sept., 2007
    (Best paper award)
  • User-centered Design & Business Process Modeling: Cross Road in Rapid Prototyping Tools
    N. Sukaviriya, V. Sinha, T. Ramachandra, S. Mani, M. Stolze.
    INTERACT 2007, Rio de Janairo, Brazil, September, 2007
  • Facilitating Workflow Interoperation using Artifact-centric Hubs
    Richard Hull, Nanjangud C. Narendra, and Anil Nigam
    Proc. Intl. Conf. on Service-Oriented Computing (ICSOC), November 2009
  • Automatic Verification of Data-centric Business Processes
    A. Deutsch, R. Hull, F. Patrizi, and V. Vianu
    Intl. Conf. on Database Theory (ICDT), March, 2009
  • Artifact-based transformation of IBM Global Financing
    Tian Chao, David Cohn, Adrian Flatgard, Sandy Hahn, Mark Linehan, Prabir Nandi, Anil Nigam, Florian Pinel, John Vergo, and Frederick y Wu
    Intl. Conf. on Business Process Management (BPM), Sept. 2009
  • On the equivalence of incremental and fixpoint semantics for business artifacts with guard-stage-milestone lifecycles
    E. Damaggio, R. Hull and R. Vaculin
    Intl. Conf. Business Process Mgmt. (BPM), 2011