Conversational UX Design CHI 2017 Workshop - References & Resources
- David M. Frohlich and Paul Luff. 1990. Applying the technology of conversation to the technology for conversation, in P. Luff, G.N. Gilbert and D.M. Frohlich (eds), Computers and Conversation. London: Academic Press, 187–220.
- John Heritage. 1984. A change-of-state token and aspects of its sequential placement, in J.M. Atkinson and J.C. Heritage (eds), Structures in Social Action: Studies in Conversation Analysis. Cambridge: Cambridge University Press, 299–345.
- Robert J. Moore, Rafah A. Hosn and Ashima Arora. 2016. The Machinery of Natural Conversation and the Design of Conversational Machines. American Sociological Association annual meeting. Seattle (August 2016).
- Donald A. Norman. 2011. Living with complexity, Cambridge, MA: MIT Press.
- Michael Norman and Peter Thomas. 1990. The Very Idea: Informing HCI Design from Conversation Analysis, in P. Luff, G.N. Gilbert and D.M. Frohlich (eds), Computers and Conversation. London: Academic Press, 51-66.
- Harvey Sacks. 1984. Notes on methodology, in J.M. Atkinson and J.C. Heritage (eds), Structures in Social Action: Studies in Conversation Analysis. Cambridge: Cambridge University Press, 21–27.
- Emanuel A. Schegloff. 2007. Sequence Organization in Interaction: A Primer in Conversation Analysis, vol 1. Cambridge: Cambridge University Press.
- Emanuel A. Schegloff, Gail Jefferson and Harvey Sacks. 1977. The preference for self-correction in the organization of repair in conversation, Language, 53(2): 361–382.
See an overview of our approach to Conversation UX Design.
See our initial set of design guidelines: IBM Conversational UX.
Join our group on LinkedIn and keep the conversation going! Conversational UX Design.
CSCW 2017 workshop: Talking with Conversational Agents in Collaborative Action.