Conversational UX Design CHI 2017 Workshop - References & Resources


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  1. David M. Frohlich and Paul Luff. 1990. Applying the technology of conversation to the technology for conversation, in P. Luff, G.N. Gilbert and D.M. Frohlich (eds), Computers and Conversation. London: Academic Press, 187–220.
  2. John Heritage. 1984. A change-of-state token and aspects of its sequential placement, in J.M. Atkinson and J.C. Heritage (eds), Structures in Social Action: Studies in Conversation Analysis. Cambridge: Cambridge University Press, 299–345.
  3. Robert J. Moore, Rafah A. Hosn and Ashima Arora. 2016. The Machinery of Natural Conversation and the Design of Conversational Machines. American Sociological Association annual meeting. Seattle (August 2016).
  4. Donald A. Norman. 2011. Living with complexity, Cambridge, MA: MIT Press.
  5. Michael Norman and Peter Thomas. 1990. The Very Idea: Informing HCI Design from Conversation Analysis, in P. Luff, G.N. Gilbert and D.M. Frohlich (eds), Computers and Conversation. London: Academic Press, 51-66.
  6. Harvey Sacks. 1984. Notes on methodology, in J.M. Atkinson and J.C. Heritage (eds), Structures in Social Action: Studies in Conversation Analysis. Cambridge: Cambridge University Press, 21–27.
  7. Emanuel A. Schegloff. 2007. Sequence Organization in Interaction: A Primer in Conversation Analysis, vol 1. Cambridge: Cambridge University Press.
  8. Emanuel A. Schegloff, Gail Jefferson and Harvey Sacks. 1977. The preference for self-correction in the organization of repair in conversation, Language, 53(2): 361–382.

See an overview of our approach to Conversation UX Design.

See our initial set of design guidelines: IBM Conversational UX.

Join our group on LinkedIn and keep the conversation going! Conversational UX Design.

CSCW 2017 workshop: Talking with Conversational Agents in Collaborative Action.




Important Dates

Position Paper Deadline (Early Acceptance): December 21, 2016.

Position Paper Deadline (Standard): January 20, 2017.

Position Paper Revision Deadline: February 24, 2017.

Workshop: May 6, 2017.

8:30am-5:00pm


Location

Colorado Convention Center, Denver, CO.