AI Research Week Workshop - Designing AI for People       

This event is part of AI Research Week 2019

Tutorial Workshop Designing AI for People

Date/Time Friday, September 20  2019, 8:45 am - 4:00 pm

The MIT Samberg Conference Center
6th Floor
MIT, Chang Building (E52)
50 Memorial Drive
Cambridge, MA


Human-Computer Interaction (HCI) is a multidisciplinary field focusing on the design of computer technology and the interaction between humans and computers. HCI practitioners create consistent interfaces with predictable behaviors: given an input, the system should always produce the same output. AI systems may break this guideline as they create personalized experiences and can learn over time. From decades of HCI research, we know that inconsistent and unpredictable behaviors can confuse users, erode their confidence, and lead to abandonment of a technology. In this hands-on tutorial, participants will design an AI-infused product/service using design thinking methods. They will learn to identify and build empathy with their users, articulate and prioritize their needs, design solutions, and evaluate how the incorporation of AI may impact users’ trust in and use of the product/service. They will walk away with a strong understanding of the importance of including end-users in the design process, practical exercises for eliciting user needs, and ways of understanding how to design and evaluate AI-infused systems. 

Chairs  IBM and IDEO

Tutorial Agenda

8:45am  Arrival
9:00 - 9:15am  Welcome & Introduction
9:15 - 9:45am  Culture Setting
9:45 - 10:00am  ABCs for Today
10:00 - 10:45am  Need Finding - The User of the Future
10:45 - 11:00am  Morning Break
11:00 - 12:00am  The World of Possibilities: Generative Divergence & Convergence
12:00 - 1:00pm  Lunch + Playback Prep
1:00 - 1:30pm  Playbacks
1:30 - 2:15pm  Design Your Solution
2:15 - 3:00pm  Evaluate & Iterate
3:00 - 3:15pm  Afternoon Break + Playback Prep
3:15 - 4:00pm  Share & Reflect


Note Registration is now closed for this workshop.