Claudio S. Pinhanez  Claudio S. Pinhanez photo         

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Senior Manager, Conversational Intelligence
IBM Research - Brazil , Sao Paulo


Professional Associations

Professional Associations:  ACM  |  ACM SIGCHI  |  Brazilian Computer Society  |  IBM Academy of Technology  |  IEEE

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More information:  Twitter @cinhanez  |  LinkedIn  |  CNPq Lattes CV


Having an Animated Coffee with a Group of Chatbots from the 19 th Century
Candello, Heloisa and Pinhanez, Claudio and Pichiliani, Mauro Carlos and Guerra, Melina Alberio and Gatti de Bayser, Maira
Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, pp. D206

Revealing Physicians Referrals from Health Insurance Claims Data
de Santana, Vagner Figueredo and Appel, Ana Paula and Moyano, Luis Gregorio and Ito, Marcia and Pinhanez, Claudio Santos
Big Data Research, Elsevier, 2018


A Hybrid Architecture for Multi-Party Conversational Systems
Gatti de Bayser, Maira and Cavalin, Paulo and Souza, Renan and Braz, Alan and Candello, Heloisa and Pinhanez, Claudio and Briot, Jean-Pierre
arXiv preprint arXiv:1705.01214, 2017

Shaping the Experience of a Cognitive Investment Adviser
Candello, Heloisa and Pinhanez, Claudio and Millen, David and Andrade, Bruna Daniele
International Conference of Design, User Experience, and Usability, pp. 594--613, 2017

Evaluating the Conversation Flow and Content Quality of a Multi-bot Conversational System
Heloisa Candello, Marisa Vasconcelos, Claudio Pinhanez
HCI in Practice (IHC na Pratica) Workshop (co-located with the Brazilian Symposium about Human Factores in Computational Systems - IHC), 2017

Computer Interfaces to Organizations: Perspectives on Borg-Human Interaction Design
Pinhanez, Claudio
arXiv preprint arXiv:1712.03012, 2017


A scalable architecture for real-time analysis of microblogging data
Cavalin, Paulo Rodrigo and Gatti, Ma{\'\i}ra A de C and Moraes, TGP and Oliveira, Fabio Silva and Pinhanez, Claudio S and Rademaker, Alexandre and de Paula, Rog{\'e}rio Abreu
IBM Journal of Research and Development 59(2/3), 16--1, IBM, 2015

Collaboration and social computing in emerging financial services
Millen, David R and Pinhanez, Claudio and Kaye, Jofish and Bianchi, Silvia Cristina Sardela and Vines, John
Proceedings of the 18th ACM Conference Companion on Computer Supported Cooperative Work & Social Computing, pp. 309--312, 2015


Data-driven analytical tools for characterization of productivity and service quality issues in IT service factories
Cavalcante, Victor F and Pinhanez, Claudio S and de Paula, Rog{'e}rio A and Andrade, Carolina S and de Souza, Cleidson RB and Appel, Ana P
Journal of Service Research, 1094670513480559, SAGE Publications, 2013

A Simulation-based Approach to Analyze the Information Diffusion in Microblogging Online Social Network
Maira A de C Gatti, Ana Paula Appel, Cicero Nogueira dos Santos, Claudio Santos Pinhanez, Paulo Rodrigo Cavalin, Samuel Barbosa Neto
Winter Simulation Conference, WSC'13, 2013
accepted for publication

Large-Scale Multi-Agent-based Modeling and Simulation of Microblogging-based Online Social Network
Maira Gatti, Ana Paula Appel, Claudio Pinhanez, Cicero dos Santos, Daniel Gribel, Paulo Cavalin, and Samuel Barbosa Neto
The 14th International Workshop on Multi-Agent-based Simulation (MABS, AAMAS 2013)


Knowledge and information and needs of system administrators in IT service factories
De Souza, Cleidson RB and Pinhanez, Claudio S and Cavalcante, Victor
Proceedings of the 10th Brazilian Symposium on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction, pp. 81--90, 2011

Information needs of system administrators in information technology service factories
C.R.B. de Souza, C.S. Pinhanez, V.F. Cavalcante
Proceedings of the 5th ACM Symposium on Computer Human Interaction for Management of Information Technology, pp. 3, 2011

Human aspects of internet services: considering the needs of users and providers
C.S. Pinhanez
Journal of Internet Services and Applications 1(3), 155--164, Springer, 2011


Designing the interaction with service systems
C. Pinhanez
Proceedings of the 28th ACM International Conference on Design of Communication, pp. 253--253, 2010


A Service Science Perspective on Human-Computer Interface Issues of Online Service Applications
C. Pinhanez
International Journal of Information Systems in the Service Sector (IJISSS) 1(2), 17--35, IGI Global, 2009

Multimedia Chat for Helpdesks: A Requirements Study, a Practical SOA Architecture, and an Interface Prototype
Z.Y. Shae, T. Bergstrom, C. Pinhanez, M. Podlaseck
IEEE International Symposium on Object/Component/Service-Oriented Real-Time Distributed Computing ISORC'09, pp. 198-205, 2009


Multimedia Chat for Helpdesks: a Practical SOA Architecture
Z.Y. Shae, T. Bergstrom, C. Pinhanez, M. Podlaseck
IEEE Congress on Services. Part I, pp. 75-77, 2008

Service systems as customer-intensive systems and its implications for service science and engineering
C. Pinhanez
Hawaii International Conference on System Sciences, Proceedings of the 41st Annual, pp. 117--117, 2008

A service science perspective for interfaces of online service applications
C. Pinhanez
Proceedings of the VIII Brazilian Symposium on Human Factors in Computing Systems, pp. 11--20, 2008

A Proposal for a Service Science Discipline Classification System
C. Pinhanez, P. Kontogiorgis
Frontiers in Service conference, 2008


Ubiquitous Services
C. Pinhanez
Services Computing, 2007. SCC 2007. IEEE International Conference on, pp. 146--153

A Services Theory Approach to Online Service Applications
C. Pinhanez
Services Computing, 2007. SCC 2007. IEEE International Conference on, pp. 395--402


From Users to Customers: HCI for Online Services
C. Pinhanez
Information \& Communications Technology, 2006. ICICT'06. ITI 4th International Conference on, pp. 1--1


A study on the manipulation of 2D objects in a projector/camera-based augmented reality environment
S. Voida, M. Podlaseck, R. Kjeldsen, C. Pinhanez
Proceedings of the SIGCHI conference on Human factors in computing systems, pp. 611--620, 2005

Using symbiotic displays to view sensitive information in public
S. Berger, R. Kjeldsen, C. Narayanaswami, C. Pinhanez, M. Podlaseck, M. Raghunath
3rd IEEE International Conference on Pervasive Computing and Communications, PerCom, pp. 139-148, 2005


A portable system for anywhere interactions
N. Sukaviriya, R. Kjeldsen, C. Pinhanez, L. Tang, A. Levas, G. Pingali, M. Podlaseck
CHI'04 extended abstracts on Human factors in computing systems, pp. 789--790, 2004

Projector-camera systems for telepresence
C. Pinhanez, G. Pingali
Proceedings of the 2004 ACM SIGMM workshop on Effective telepresence, pp. 63--66

Dynamically reconfigurable vision-based user interfaces
R. Kjeldsen, A. Levas, C. Pinhanez
Machine Vision and Applications 16(1), 6--12, Springer, 2004


Interval scripts: a programming paradigm for interactive environments and agents
C.S. Pinhanez, A.F. Bobick
Personal and Ubiquitous Computing 7(1), 1--21, Springer, 2003

An Architecture and Framework for Steerable Interface Systems
A. Levas, C. Pinhanez, G. Pingali, R. Kjeldsen, M. Podlaseck, N. Sukaviriya
UbiComp 2003: Ubiquitous Computing, pp. 333--348

Ubiquitous interactive displays in a retail environment
C. Pinhanez, M. Podlaseck, R. Kjeldsen, A. Levas, G. Pingali, N. Sukaviriya
Proceedings of SIGGRAPH Sketches 2(3), Citeseer, 2003

Applications of steerable projector-camera systems
C Pinhanez, R Kjeldsen, A Levas, G Pingali, M Podlaseck, N Sukaviriya
ICCV 2003: Proceedings of the IEEE International Workshop on Projector-Camera Systems

Augmenting a Retail Environment Using Steerable Interactive Displays
Noi Sukaviriya, Mark Podlaseck, Rick Kjeldsen, Anthony Levas, Gopal Pingali, Claudio Pinhanez
CHI '03 extended abstracts on Human factors in computing systems, pp. 978--979, ACM, 2003
Abstract   608035

On interfaces projected onto real-world objects
M. Podlaseck, C. Pinhanez, N. Alvarado, M. Chan, E. Dejesus
CHI'03 extended abstracts on Human factors in computing systems, pp. 802--803, 2003

Creating touch-screens anywhere with interactive projected displays
C. Pinhanez, R. Kjeldsen, L. Tang, A. Levas, M. Podlaseck, N. Sukaviriya, G. Pingali
Proceedings of the eleventh ACM international conference on Multimedia, pp. 460--461, 2003

Embedding interactions in a retail store environment: The design and lessons learned
N. Sukaviriya, M. Podlaseck, R. Kjeldsen, A. Levas, G. Pingali, C. Pinhanez
Proc. of the Ninth IFIP International Conference on Human-Computer Interaction, Zurich, Switzerland, 2003

Steerable interfaces for pervasive computing spaces
G. Pingali, C. Pinhanez, A. Levas, R. Kjeldsen, M. Podlaseck, H. Chen, N. Sukaviriya
Proceedings of the First IEEE International Conference on Pervasive Computing and Communications, PerCom, pp. 315-322, 2003

Fostering a symbiotic handheld environment
M. Raghunath, C. Narayanaswami, C. Pinhanez
Computer 36(9), 56--65, IEEE Computer Society Press, 2003


" It/I": A Theater Play Featuring an Autonomous Computer Character
C.S. Pinhanez, A.F. Bobick
Presence-Teleoperators and Virtual Environments 11(5), 536--548, Cambridge, MA: MIT Press, c1992-, 2002

HyperMask--projecting a talking head onto a real object
T. Yotsukura, S. Morishima, F. Nielsen, K. Binsted, C. Pinhanez
The Visual Computer 18(2), 111--120, Springer, 2002

That's entertainment! Designing streaming, multimedia web experiences
C.M. Karat, J. Karat, J. Vergo, C. Pinhanez, D. Riecken, T. Cofino
International Journal of Human-Computer Interaction 14(3-4), 369--384, Taylor \& Francis, 2002

Ubiquitous interactive graphics
C. Pinhanez, R. Kjeldsen, T. Levas, G. Pingali, M. Podlaseck, P. Chou
IBM Research Report RC22495 (W0205-143), 2002

Creating ubiquitous interactive games using everywhere displays projectors
C. Pinhanez
Proc. of the International Workshop on Entertainment Computing (IWEC’02), pp. 149--156, 2002

User-Following Displays
G. Pingali, C. Pinhanez, A. Levas, F. Kjeldsen, M. Podlaseck
Proc. of the IEEE International Conference on Multimedia and Expo 2002 (ICME'02) , pp. 845-848

Interacting with Steerable Projected Displays
R. Kjeldsen, C. Pinhanez, G. Pingali, J. Hartman, A. Levas, M. Podlaseck.
Proc. of the 5th International Conference on Automatic Face and Gesture Recognition (FG'02), pp. 402--407, 2002

BlueSpace: personalizing workspace through awareness and adaptability
Jennifer Lai, Anthony Levas, Paul Chou, Claudio Pinhanez, Marisa Viveros
International Journal of Human-Computer Studies 57(5), 415--428, Elsevier, 2002


Hyper Mask-Projecting Virtual Face onto a Moving Real Object
S. Morishima, T. Yotsukura, F. Nielsen, K. Binsted, C. Pinhanez
Proc. of Eurographics' 01, 2001

Can Web entertainment be passive
C. Pinhanez, C.M. Karat, J. Vergo, J. Karat, R. Arora, D. Riecken, T. Cofino
Proc, 2001

Augmenting reality with projected interactive displays
C. Pinhanez
Proceedings from Virtual and Augmented Architecture, 93--100, 2001

Less clicking, more watching: an option for entertainment on the web?
C. Pinhanez, C.M. Karat, J. Karat, J. Vergo, R. Arora
CHI'01 extended abstracts on Human factors in computing systems, pp. 347--348, 2001

Transforming Surfaces into Touch-Screens
C. Pinhanez, R. Kjeldsen, A. Levas, G. Pingali, J. Hartman, V. Kwatra, M. Podlaseck, P. Chou
submitted to CHI, Citeseer, 2001

BlueSpace: Creating a personalized and context-aware workspace
Paul Chou, Marco Gruteser, Jennifer Lai, Anthony Levas, Scott McFaddin, Claudio Pinhanez, Marisa Viveros, Danny Wong, Sachiko Yoshihama
Relat\'orio t\'ecnico1, 10--75, 2001

Using a steerable projector and a camera to transform surfaces into interactive displays
C. Pinhanez
CHI'01 extended abstracts on Human factors in computing systems, pp. 369--370, 2001


HyperMask: Talking Head Projected Onto Real Objects
S. Morishima, T. Yotsukura, K. Binsted, F. Nielsen, C. Pinhanez
Proc. of Multimedia Modeling (MMM'00), 2000

Perceptual user interfaces: the KidsRoom
A.F. Bobick, S.S. Intille, J.W. Davis, F. Baird, C.S. Pinhanez, L.W. Campbell, Y.A. Ivanov, A. Sch\"utte, A. Wilson
Communications of the ACM 43(3), 60--61, ACM, 2000

Physically interactive story environments
CS Pinhanez, JW Davis, S. Intille, MP Johnson, AD Wilson, AF Bobick, B. Blumberg
IBM Systems Journal 39(3.4), 438--455, IBM, 2000


Scripting method based on temporal intervals for designing interactive systems
K. Mase, CS Pinhanez, AF Bobick
Trans. of IPSJ 39(5), 1403--1413, 1998


Pnf propagation and the detection of actions described by temporal intervals
C.S. Pinhanez, A.F. Bobick
Proc. of the DARPA Image Understanding Workshop, 1997


Scripts in machine understanding of image sequences
C. Pinhanez, A. Bobick
AAAI Fall Symposium Series on Computational Models for Integrating Language and Vision, 1995

Year Unknown

Design Methods for Personified Interfaces
Pinhanez, Claudio S, 0