Heloisa Candello  Heloisa Candello photo         

contact information

Research staff
Brazil Research Lab, Brazil
  +55dash19dash21324897

links

Professional Associations

Professional Associations:  ACM  |  Design Research Society


2019

Can direct address affect user engagement with chatbots embodied in physical spaces
Heloisa Candello, Claudio Pinhanez, Mauro Pichiliani, Marisa Vasconcelos, Haylla Conde
Proceedings of the 1st International Conference on Conversational User Interfaces, 2019
vocative case, visitor pattern, user experience design, social relation, psychology, performing arts, observational study, human computer interaction, empirical research, embodied cognition

Teaching Robots to Act and Converse in Physical Spaces: Participatory Design Fictions with Museum Guides
Heloisa Candello, Mauro Pichiliani, Mairieli Wessel, Claudio Pinhanez, Michael Muller
Proceedings of the Halfway to the Future Symposium 2019 on
visual arts, the imaginary, sociology, social dilemma, robot, participatory design, emerging technologies, dilemma, design fiction, converse

Teaching Chatbots to Show Science: A Study with Museum Guides
Heloisa Candello, MauroPichiliani, Claudio Pinhanez, Paulo Cavalin
CHI2019 - Human-Centered Machine Learning Perspectives Workshop



2018

Chatbots Explain Themselves: Designers Strategies for Conveying Chatbot Features to Users
Francisco Albernaz Machado Valerio, Tatiane Gomes Guimaraes, Raquel Oliveira Prates, Heloisa Candello
SBC Journal on Interactive Systems 9(3), 61-79, 2018
social network, semiotics, semiotic engineering, popularity, natural language, human computer interaction, computer science, chatbot

Visitor experiences with intelligent voice-based exhibitions
Heloisa Candello, Fabricio Barth
CHI 2018 - Workshop Voice-based user interfaces

Ravel: a MAS Orchestration Platform for Human-Chatbots Conversation
Maira Gatti de Bayser, Claudio Pinhanez, Heloisa Candello, Marisa Vasconcelos, Mauro Pichiliani, Melina Guerra, Paulo Cavalin, Renan Souza
6th International Workshop on Engineering Multi - Agent Systems (EMAS 2018)

Recovering from Dialogue Failures Using Multiple Agents in Wealth Management Advice
Heloisa Candello, Claudio Pinhanez
Studies in Conversational UX Design, Springer, 2018
Moore, R.J., Szymanski, M.H., Arar, R., Ren, G.-J. (Eds.)

Voice-based Conversational UX Studies and Design
Stuart Reeves, Martin Porcheron, Joel E. Fischer, Heloisa Candello, Donald McMillan, Moira McGregor, Robert J. Moore et. al.
Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, ACM





2017

Heres What I Can Do: Chatbots Strategies to Convey Their Features to Users
Francisco A. M. Valerio, Tatiane G. Guimaraes, Raquel O. Prates, Heloisa Candello
Proceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems, 2017
user interface, social network, sentence, semiotics, semiotic engineering, popularity, human computer interaction, computer science, chatbot



Collaborative System for Generative Design: Manipulating Parameters, Generating Alternatives
Paraguai, Luisa and Candello, Heloisa and Costa, Paulo
International Conference of Design, User Experience, and Usability, pp. 727--739, 2017

Shaping the Experience of a Cognitive Investment Adviser
Candello, Heloisa and Pinhanez, Claudio and Millen, David and Andrade, Bruna Daniele
International Conference of Design, User Experience, and Usability, pp. 594--613, 2017

Typefaces and the Perception of Humanness in Natural Language Chatbots
Candello, Heloisa and Pinhanez, Claudio and Figueiredo, Flavio
Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, pp. 3476--3487
Abstract

Cognitive Computing: Where Big Data Is Driving Us
Appel, Ana Paula and Candello, Heloisa and Gandour, F{\'a}bio Latuf
Handbook of Big Data Technologies, pp. 807--850, Springer, 2017
Abstract

Talking with conversational agents in collaborative action
Porcheron, Martin and Fischer, Joel E and McGregor, Moira and Brown, Barry and Luger, Ewa and Candello, Heloisa and O'Hara, Kenton
Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, pp. 431--436
Abstract

A Hybrid Architecture for Multi-Party Conversational Systems
Gatti de Bayser, Maira and Cavalin, Paulo and Souza, Renan and Braz, Alan and Candello, Heloisa and Pinhanez, Claudio and Briot, Jean-Pierre
arXiv preprint arXiv:1705.01214, 2017
Abstract


2016

Evaluating multi-agent conversational interfaces in the early stages of the design process
Candello, Heloisa and Andrade, Bruna Daniele
Revista de Design, Tecnologia e Sociedade 3(1), 1--15, 2016
Abstract

Destiny: a cognitive mobile guide for the olympics
Appel, Ana Paula and Candello, Heloisa and de Souza, Beatriz SR and Andrade, Bruna D
Proceedings of the 25th International Conference Companion on World Wide Web, pp. 155--158, 2016
Abstract

User Methods and Approaches to Design Cognitive Systems
Candello, Heloisa
International Conference of Design, User Experience, and Usability, pp. 231--242, 2016
Abstract

Building a Question-Answering Corpus Using Social Media and News Articles
Cavalin, Paulo and Figueiredo, Flavio and de Bayser, Ma{\'\i}ra and Moyano, Luis and Candello, Heloisa and Appel, Ana and Souza, Renan
International Conference on Computational Processing of the Portuguese Language, pp. 353--358, 2016
Abstract

Service Design Tools to Explore Financial Services for Poor Microbusiness Owners
Candello, Heloisa and Pinhanez, Claudio and Millen, David and Bianchi, Silvia
Service Design Geographies. Proceedings of the ServDes. 2016 Conference, pp. 192--204
Abstract

MC3-Design and Evaluation of Conversational Interfaces
Candello, Heloisa and Pinhanez, Claudio S
IHC Proceedings, 2016
Abstract


2015

Optimizing Cloud Storage Management Services
Alatorre, Gabriel and Gopisetty, Sandeep and Jadav, Divyesh and Langston, Bryan and Mandagere, Nagapramod and Routray, Ramani and Ludwig, Heiko
Maximizing Management Performance and Quality with Service Analytics, pp. 404--429, IGI Global, 2015
Abstract

Pay by cash? Quickly design-inspired studies to gain insights about people financial transactions
Candello, Heloisa and Millen, David and Bianchi, Silvia and Braz, Alan
Blucher Design Proceedings 2(2), 614--623, 2015
Abstract

Using Visual Analytics to Diagnose Productivity and Quality Issues on IT Service Pools
Cavalcante, Victor and Candello, Heloisa and Pinhanez, Claudio and Braz, Alan and Amorin, Franklin and Nauata, Nelson
Maximizing Management Performance and Quality with Service Analytics, pp. 207--232, IGI Global, 2015
Abstract


2014

A Validation Study of a Visual Analytics Tool with End Users
Candello, Heloisa and Cavalcante, Victor Fernandes and Braz, Alan and De Paula, Rog{\'e}rio Abreu
International Conference of Design, User Experience, and Usability, pp. 381--391, 2014
Abstract


2013

Multimedia information delivery on mobile cultural applications
Candello, Heloisa
International Conference on Universal Access in Human-Computer Interaction, pp. 583--592, 2013
Abstract

Text and hyperlink recommendations for designing mobile culturais guides/Recomendacoes para o design de textos e hiperlinks em aplicativos moveis culturais
Candello, Heloisa
Brazilian Journal of Information Design 10(3), 262--274, Sociedade Brasileira de Design da Informacao, 2013
Abstract

Gathering requirements to develop outdoor mobile cultural guides in the field
Candello, Heloisa and Pemberton, Lyn
Proceedings of World Congress on Communication and Arts, pp. 47--51, 2013
Abstract


2012

Design for outdoor mobile multimedia: representation, content and interactivity for mobile tourist guides
de Souza Pereira Candello, Heloisa Caroline
Ph.D. Thesis, 2012
Abstract


2011

Analysing the experience of being guided by a mobile guide app
Candello, Heloisa
Revista GeMinis 2(1), 21--52, 2011
Abstract


2009

Developing principles for outdoor mobile multimedia guides in cultural heritage settings
Candello, Heloisa
Proceedings of the 11th International Conference on Human-Computer Interaction with Mobile Devices and Services, pp. 96, 2009


2008

Metodologia semiotica para analise de revistas digitais on-line
Candello, Heloisa Caroline de Souza Pereira and Hildebrand, Hermes Renato
Actas de Diseno, Buenos Aires, Argentina 3(5), 66--71, 2008


2006

Semiotic of Digital Publications
Candello, Heloisa Caroline de Souza Pereira and others
Master Thesis, [sn], 2006