Aliza R Heching  Aliza R Heching photo         

contact information

Research
Thomas J. Watson Research Center, Yorktown Heights, NY USA
  +1dash720dash342dash8092

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Professional Associations

Professional Associations:  INFORMS


2017

Job assignment optimization
Branagh, Elaine M and Cogill, Randall L and Heching, Aliza R and Kishimoto, Akihiro and Lechelt, Nicole L and Lin, Pitipong J and Long, Yin and Naoum-Sawaya, Joe and Sajja, Surya SK
US Patent App. 15/072,516
Abstract

Closed loop performance management for service delivery systems
Diao, Yixin and Heching, Aliza R
US Patent 9,626,640
Abstract


2015

Mapping and boosting of terms in a format independent data retrieval query
Diament, Judah M and Heching, Aliza R
US Patent 9,069,882
Abstract


2014

System and method for determining optimal asset configurations while minimizing disruption to existing business operations in a service delivery environment
Dasgupta, Gargi and Desai, Nirmit V and Diao, Yixin and Heching, Aliza R
US Patent App. 13/751,286
Abstract

System and method for ensuring timing study quality in a service delivery environment
Dasgupta, Gargi B and Desai, Nirmit V and Diao, Yixin and Heching, Aliza R
US Patent App. 13/965,804
Abstract

System and method for asset assignment in a service delivery environment when assets have unique skills and/or capabilities
Dasgupta, Gargi B and Desai, Nirmit V and Diao, Yixin and Heching, Aliza R
US Patent App. 13/777,496
Abstract

Skill update based work assignment
Dasgupta, Gargi B and Desai, Nirmit V and Diao, Yixin and Heching, Aliza R
US Patent App. 14/010,782
Abstract

Leveraging user-to-tool interactions to automatically analyze defects in it services delivery
Bhamidipaty, Anuradha and Cheng, Winnie Wing-Yee and Heching, Aliza R and Jain, Anshu N and Liu, Jia and Moulic, James R and Rosu, Daniela and Smadi, Mithkal M and Tamilselvam, Srikanth G
US Patent 8,898,092


2013

Feedback based model validation and service delivery optimization using multiple models
Diao, Yixin and Heching, Aliza R and Northcutt, David M and Stark, George E
US Patent App. 13/342,229
Abstract


2012

CREATING DIMENSION/TOPIC TERM SUBGRAPHS
J. Diament, A. Heching, P. Malkin

GUI for Viewing and Manipulating Connected Tag Clouds
Diament, J., A. Heching, and P. Malken

Method for Creating Dimension/Topic Term Subgraphs
Diament, J., A. Heching, and P. Malken

Natural Language Query Driven Discovery, Analysis, and Presentation of Data Driven Insight
Diament, J. and A. Heching

Method for Dispatching Service Requests
Diao, Y. and A. Heching

System and Method for Skill Update Based Work Assignment
Dasgupta, G., N. Desai, Y. Diao, and A. Heching

Determining Optimal Skill Mix and staffing Levels in Service Delivery Environments
Dasgupta, G., N. Desai, Y. Diao, and A. Heching

System and Method for Feedback Based Ticket Dispatching in IT Service Management
Diao, Y. and A. Heching

System and Method for Leveraging User-to-Tool Interactions to Automatically Analyze Defects in IT Services Delivery
Cheng, W., A. Heching, D. Rosu

System and Method for Feedback Based Model Validation and Service Delivery Optimization Using Multiple Models
Diao, Y., A. Heching, D. Northcutt, G. Stark


2011

MEASURING PROCESS MODEL PERFORMANCE AND ENFORCING PROCESS PERFORMANCE POLICY
S. Demuth, J. Diament, A. Heching, J. Sun

Dynamic Transfer of Selected Business Process Instance State
Diament, J. and A. Heching

A Method and System for Measuring Business Process Model Performance and for Process Performance Policy Enforcement
Diament, J. and A. Heching

A Method and System for Accounting for, and Reacting to, the Unforeseen in Business Process Modeling and Execution
Diament, J. and A. Heching


2009

Method and Structure for Risk-Based Resource Planning for Configurable Products
Chen Ritzo, C., JP Fasano, A. Heching, M. Ettl, K. Sourirajan, and R. Wittrock


2004



2003

Method for improving robustness of weighted estimates in a statistical survey analysis
Caruso, Joe and Heching, Aliza R and Inaganti, Ramesh and Leung, Ying Tat
US Patent 6,574,585
Abstract

A Method for Improving Robustness of Weighted Estimates in a Statistical Survery Analysis
Caruso, J., A. Heching, R. Inaganti, and YT Leung


2001




2000

Computer Method for Using sample Data to Predict Future Population and Domain Behaviors
Heching, A., R. Inaganti, and YT Leung