Jeanette Blomberg  Jeanette Blomberg photo         

contact information

Distinguished Research Staff Member
Almaden Research Center, San Jose, CA, USA


Professional Associations

Professional Associations:  ACM  |  ACM SIGCHI  |  American Anthropological Association  |  EPIC: Advancing the Value o Ethnography in Industry  |  Society for Applied Anthropology


Service design and the emergence of a second economy
Blomberg, Jeanette and Stucky, Susan
Designing for Service: Key Issues and New Directions, 213, Bloomsbury Publishing, 2017


A Seat at the Table of Social Change through Service Design
Ethnographic Praxis in Industry Conference Proceedings, pp. 290--305, 2015

An anthropology of services: Toward a practice approach to designing services
Blomberg, Jeanette and Darrah, Chuck
Synthesis Lectures on Human-Centered Informatics 8(1), 1--115, Morgan & Claypool Publishers, 2015

Towards an Anthropology of Services
Blomberg, Jeanette and Darrah, Chuck
The Design Journal 18(2), 171--192, Taylor & Francis, 2015


Exploring the potential for participatory design in Africa
Blomberg, Jeanette and Hagen, Penny and Loi, Daria and Osseo-Asare, Yaw Dk and Wayua, Charity and Miettinen, Juha and Korsah, Ayorkor
Proceedings of the 13th Participatory Design Conference: Short Papers, Industry Cases, Workshop Descriptions, Doctoral Consortium papers, and Keynote abstracts-Volume 2, pp. 117--117, 2014

Forecasting workloads in multi-step, multi-route business processes
Oh, Sechan and Strong, Ray and Chandra, Anca and Blomberg, Jeanette
Services Computing (SCC), 2014 IEEE International Conference on, pp. 355--361


A case based approach to serve information needs in knowledge intensive processes
Mukherjee, Debdoot and Blomberg, Jeanette and Akkiraju, Rama and Raghu, Dinesh and Gupta, Monika and Ghosal, Sugata and Qiao, Mu and Nakamura, Taiga
International Conference on Service-Oriented Computing, pp. 541--549, 2013

Ethnography. Positioning ethnography within Particpatory Design
Blomberg, Jeanette and Karasti, Helena
2013 - Routledge International Handbook …, Routledge International Handbook of Participatory Design. NY

New institutional approaches to formal organizations
Baba, Marietta L and Blomberg, Jeanette and LaBond, Christine and Adams, Inez
A Companion to Organizational Anthropology. Chichester, United Kingdom: Wiley-Blackwell, 2013

Reflections on 25 years of ethnography in CSCW
Blomberg, Jeanette and Karasti, Helena
Computer Supported Cooperative Work (CSCW) 22(4-6), 373--423, Springer, 2013


Positioning ethnography within participatory design
Blomberg, Jeanette and Karasti, Helena
Routledge international handbook of participatory design, 86--116, Routledge, 2012


Trajectories of Change in Global Enterprise Transformation
Blomberg, Jeanette
Ethnographic Praxis in Industry Conference Proceedings, 2011


Biometric recognition: challenges and opportunities
National Research Council and Whither Biometrics Committee and others
2010 -, National Academies Press

Mapping and visualizing service provider and client interactions: the case for participation
J. Blomberg, M. Cefkin, Y. Rankin
Proceedings of the 11th Biennial Participatory Design Conference, pp. 294--296, 2010

A Service Practice Approach: People, activities and information in highly collaborative knowledge-based service systems
Kieliszewski, Cheryl A and Bailey, John H and Blomberg, Jeanette
Handbook of Service Science, pp. 283--305, Springer, 2010

Work in the service economy
Blomberg, Jeanette
Introduction to service engineering, 48--70, John Wiley & Sons, Inc., 2010


Insider trading: engaging and valuing corporate ethnography
Blomberg, Jeanette
Ethnography and the Corporate Encounter, 213--226, 2009

On participation and service innovation
Blomberg, Jeanette
Re) Searching the Digital Bauhaus. Springer, 2009

An ethnographic approach to design
Blomberg, Jeanette and Burrell, Mark and Guest, Greg
Human-Computer Interaction, 71--94, CRC Press, 2009


Negotiating meaning of shared information in service system encounters
Blomberg, Jeanette
European Management Journal 26(4), 213--222, Elsevier, 2008


The Coming of Age of Hybrids: Notes on Ethnographic Praxis
Blomberg, Jeanette
Ethnographic Praxis in Industry Conference Proceedings, pp. 67--74, 2005


Working artefacts: ethnomethods of the prototype
Suchman, Lucy and Trigg, Randall and Blomberg, Jeanette
The British journal of sociology 53(2), 163--179, Wiley Online Library, 2002


Moving document collections online: The evolution of a shared repository.
Trigg, Randall H and Blomberg, Jeanette and Suchman, Lucy A
ECSCW, pp. 331, 1999

Reconstructing technologies as social practice
Suchman, Lucy and Blomberg, Jeanette and Orr, Julian E and Trigg, Randall
American behavioral scientist 43(3), 392--408, Sage Publications, Inc., 1999


Computer Supported Co-operative Work: The Journal of Collaborative Computer (Volume 7; Nos. 3-4) Kluwer Academic Publishers
Blomberg, Jeanette and others
1998 - UK, UK

The integration of computing and routine work
Blomberg, Jeanette and Kensing, Finn
Computer Supported Cooperative Work 4(3), 167--185, 1998

Participatory design: Issues and concerns
F Kensing, J Blomberg
Computer Supported Cooperative Work (CSCW) 7(3), 167--185, Springer, 1998


Back to work: renewing old agendas for cooperative design, Computers and design in context
Blomberg, Jeanette and Suchman, Lucy and Trigg, Randall
1997 - MIT Press, Cambridge, MA, MIT Press, Cambridge, MA

Computers and design in context
Mathiassen, Lars
1997 -, MIT press

Back to work: Renewing old agendas for cooperative design
Blomberg, Jeanette and Suchman, Lucy and Trigg, Randall
Computers and design in context, 268--287, MIT Press Cambridge, MA, 1997


PDC'96: proceedings of the Participatory Design Conference: Cambridge, Massachusetts, USA, 13-15 November 1996
Participatory Design Conference (1996: Cambridge Mass.) and Blomberg, Jeanette
1996 - Computer Professionals for Social …, Computer Professionals for Social Responsibility

Reflections on a work-oriented design project
Blomberg, Jeanette and Suchman, Lucy and Trigg, Randall H
Human-Computer Interaction 11(3), 237--265, L. Erlbaum Associates Inc., 1996


Ethnography: Aligning field studies of work and system design
Blomberg, Jeanette L
Monk and Gilbert [415], 175--198, 1995


Reflections on Work-Oriented Design in Three Voices
Blomberg, Jeanette and Suchman, Lucy and Trigg, Randall
Social Science, Technical Systems, and Cooperative Work, 1994


Work-oriented design at Xerox
Blomberg, Jeanette and McLaughlin, Denise and Suchman, Lucy
Communications of the ACM 36(6), 91, ACM, 1993

Participatory design: Principles and practices
Schuler, Douglas and Namioka, Aki
1993 -, CRC Press

Ethnographic field methods and their relation to design
Blomberg, Jeanette and Giacomi, Jean and Mosher, Andrea and Swenton-Wall, Pat
Participatory design: Principles and practices, 123--155, Erlbaum, Hillsdale, NJ, 1993


Participatory design in Britain and North America: responses to the “Scandinavian Challenge”
M J Muller, J L Blomberg, K A Carter, E A Dykstra, K H Madsen, J Greenbaum
Proceedings of the SIGCHI conference on Human factors in computing systems: Reaching through technology, pp. 389--392, 1991


Reflections on participatory design: lessons from the trillium experience
Blomberg, Jeanette L and Henderson, Austin
Proceedings of the SIGCHI conference on Human Factors in Computing Systems, pp. 353--360, 1990


Social interaction and office communication: effects on user’s evaluation of new technologies
Blomberg, Jeanette
Technology and the transformation of white collar work, 195--210, Lawrence Erlbaum Associates, Hillsdale, NJ, 1987


The variable impact of computer technologies on the organization of work activities
Blomberg, Jeanette L
Proceedings of the 1986 ACM conference on Computer-supported cooperative work, pp. 35--42

Year Unknown

Guest, 2002.‘An Ethnographic Approach to Design,’
Blomberg, Jeanette and Burrell, M
Handbook of Human-Computer Interaction in Interactive Systems, Lawrence Erlbaum Associates, Inc., New Jersey, 0