Cheryl Kieliszewski  Cheryl Kieliszewski photo         

contact information

Research Staff Member
IBM Research - Almaden, San Jose, CA, USA
  +1dash408dash927dash1145

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Professional Associations

Professional Associations:  ACM  |  Human Factors and Ergonomics Society  |  International Society of Service Innovation Professionals

more information

More information:  LinkedIn Profile  |  Handbook of Service Science


2017

The Use of Digital Trace Data to Examine Scientific Teams
Laura C. Anderson and Cheryl A. Kieliszewski
Science of Team Science (SciTS), 2017
Abstract

A Socio-Technical Perspective in Support of Information Sharing for Diverse Teams in Today's Workplace
Anderson, Laura C and Kieliszewski, Cheryl A
2017 IEEE 3rd International Conference on Collaboration and Internet Computing (CIC), pp. 416--420
Abstract


2015

Understanding the Practice of Discovery in Enterprise Big Data Science: An Agent-based Approach
Anya, Obinna and Moore, Bob and Kieliszewski, Cheryl and Maglio, Paul and Anderson, Laura
6th International Conference on Applied Human Factors and Ergonomics (AHFE 2015) and the Affiliated Conferences, AHFE 2015, pp. 882--889, Elsevier

Co-creative Aspects of Data-driven Discovery
Anderson, Laura C and Kieliszewski, Cheryl A
6th International Conference on Applied Human Factors and Ergonomics (AHFE 2015) and the Affiliated Conferences, AHFE 2015, pp. 3440--3447, Elsevier

The new scientific study of service
Maglio, Paul P and Kieliszewski, Cheryl A
Handbook of Service Business: Management, Marketing, Innovation and Internationalisation, pp. 49-59, Edward Elgar Publishing, 2015


2014

Exploring Interaction Design for Advanced Analytics and Simulation
Brewer, Robin and Kieliszewski, Cheryl A
International Conference on HCI in Business, pp. 3--14, 2014

The IBM research accelerated discovery lab
Haas, Laura and Cefkin, Melissa and Kieliszewski, Cheryl and Plouffe, Wil and Roth, Mary
ACM SIGMOD Record 43(2), 41--48, ACM, 2014

A case study: Designing the service experience for big data discovery
C.A. Kieliszewski, L.C. Anderson, S.U. Stucky
Proceedings of the 5th International Conference on Applied Human Factors and Ergonomics, pp. 460-473, 2014


2013

Data for all: A systems approach to accelerate the path from data to insight
Kandogan E., Roth, M., Kieliszewski, C., Ozcan, F., Schloss, B. Schmidt, M.-T.
Big Data (BigData Congress), 2013 IEEE International Congress on Big Data, pp. 427--428


2012

Splash: A platform for analysis and simulation of health
Tan, W.C., Haas, P.J., Mak, R.L., Kieliszewski, C.A., Selinger, P., Maglio, P.P., Glissman, S., Cefkin, M., and Li, Y.
Proceedings of ACM SIGHIT International Health Informatics Symposium (IHI 2012) (January 28-30, 2012), pp. 543-552 , ACM Press (ACM document 978-14503-081-9/12/01)

On modeling value constellations to understand complex service system interactions
Kieliszewski, C.A., Maglio, P.P., Cefkin, M.
European Management Journal, Special Issue, Elsevier, 2012
received Best Paper award

Exploring the representation of complex processes in information-intensive services
U. Apte, U. Karmarkar, C. Kieliszewski, and Y.T. Leung
International Journal of Services Operations and Informatics 7(1), 52-78, Inderscience Publishers Ltd, 2012


2011

When are calories like furniture? Modeling service systems to improve health
M. Cefkin, C.A. Kieliszewski, P.P. Maglio
SRII Global Conference (SRII), 2011 Annual, pp. 105--112

Analytical pathway methodology: Simplifying business intelligence consulting
Larry Proctor, Cheryl A Kieliszewski, Axel Hochstein, Scott Spangler
SRII Global Conference (SRII), 2011 Annual, pp. 495--500

Information technology for healthcare transformation
JP Bigus, M Campbell, B Carmeli, M Cefkin, H Chang, C-H Chen-Ritzo, WF Cody, S Ebadollahi, A Evfimievski, A Farkash, others
IBM Journal of Research and Development 55(5), 6--1, IBM, 2011


2010

Handbook of Service Science
Maglio, Paul P and Kieliszewski, Cheryl A and Spohrer, James C
2010 - Springer, New York, Springer, New York

A Service Practice Approach: People, activities and information in highly collaborative knowledge-based service systems
Kieliszewski, Cheryl A and Bailey, John H and Blomberg, Jeanette
Handbook of Service Science, pp. 283--305, Springer, 2010

Introduction
Maglio, Paul P and Kieliszewski, Cheryl A and Spohrer, James C
Handbook of service science, pp. 1--8, Springer, 2010


2009

Deploying and using text analytics solutions on a cloud computing environment.
Lelescu, A., Maximilien, E.M., Kieliszewski, C.A.
ICVCI 3 - The 3rd International Conference on the Virtual Computing Initiative, 2009

SIMPLE: a strategic information mining platform for licensing and execution
Y. Chen, S. Spangler, J. Kreulen, S. Boyer, T.D. Griffin, A. Alba, A. Behal, B. He, L. Kato, A. Lelescu, others
Data Mining Workshops, 2009. ICDMW'09. IEEE International Conference on, pp. 270--275

Analytics as a Service
Jeffrey Kreulen (Jeff), W Spangler, Ying Chen, Cheryl A Kieliszewski
Frontiers in Service Conference, 2009


2008

Work in organizational context and implications for technology interventions
Bailey, J., Kieliszewski, C., and Blomberg, J.
Human Factors in Organizational Design and Management (ODAM 2008) Conference

Evolution of storage management: transforming raw data into information
S Gopisetty, S Agarwala, E Butler, D Jadav, S Jaquet, M Korupolu, R Routray, P Sarkar, A Singh, M Sivan-Zimet, others
IBM Journal of Research and Development 52(4.5), 341-352, IBM, 2008

Engineering's Role in the Evolutionary Understanding of Complex Service Systems
Thomas, Jakita O and Kieliszewski, Cheryl A
IACEE 11th World Conference on Continuing Engineering Education, Georgia Institute of Technology, 2008


2007

Business Insights Workbench--An Interactive Insights Discovery Solution
A. Behal, Y. Chen, C. Kieliszewski, A. Lelescu, B. He, J. Cui, J. Kreulen, J. Rhodes, S. Spangler
Human Interface and the Management of Information. Interacting in Information Environments, 834--843, Springer, 2007

Early reflections on practice diagrams to facilitate service design
Kieliszewski, C., Bailey, J., and Blomberg, J
Emergence 2007 Conference, pp. 7--9

From work practices to complex service systems in strategic outsourcing.
Bailey, J., Blomberg, J., and Kieliszewski, C.
2007 Informs Annual Meeting

A visualization solution for the analysis and identification of workforce expertise
C. Kieliszewski, J. Cui, A. Behal, A. Lelescu, T. Hubbard
Proceedings of the 2007 conference on Human interface: Part I, pp. 317--326

Understanding complex IT environments using information analytics and visualization
A. Behal, Y. Chen, C. Kieliszewski, A. Lelescu, B. He, J. Cui, J. Kreulen, M. Maximilien, J. Rhodes, S. Spangler
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology, pp. 8

Business Insights Workbench--An Interactive Insights Discovery Solution
A. Behal, Y. Chen, C. Kieliszewski, A. Lelescu, B. He, J. Cui, J. Kreulen, J. Rhodes, W. Spangler
Proceedings of the 2007 conference on Human interface: Part II, pp. 834--843, Springer


2006

Automation in IT service delivery: Human factors challenges
Bailey, J. and Kieliszewski, C.
Human Factors and Ergonomics Society Bulletin 49(3), 1-2, 2006

Scalability in system management GUIs: a designer's nightmare
A. Dieberger, E. Kandogan, C.A. Kieliszewski
CHI'06 extended abstracts on Human factors in computing systems, pp. 99--104, 2006


2005



1999

Driver response to in-vehicle warnings
Hanowski, R.J., Dingus, T.A., Gallagher, J.P., Kieliszewski, C.A., & Neale, V.L.
Transportation Human Factors 1(1), 91-106, 1999


1996

Relamping hotel guestrooms to decrease operating costs
Kieliszewski, Cheryl A
Master's Thesis, 1996