Cheryl Kieliszewski  Cheryl Kieliszewski photo       

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Accelerated Discovery Lab
IBM Research - Almaden, San Jose, CA, USA


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More information:  Handbook of Service Science  |  LinkedIn  |  Accelerated Discovery Lab (


Understanding the Practice of Discovery in Enterprise Big Data Science: An Agent-based Approach
Anya, Obinna and Moore, Bob and Kieliszewski, Cheryl and Maglio, Paul and Anderson, Laura
Procedia Manufacturing3, 882--889, Elsevier, 2015

Co-creative Aspects of Data-driven Discovery
Anderson, Laura C and Kieliszewski, Cheryl A
Procedia Manufacturing3, 3440--3447, Elsevier, 2015

4. The new scientific study of service
Maglio, Paul P and Kieliszewski, Cheryl A
Handbook of Service Business: Management, Marketing, Innovation and Internationalisation, 49, Edward Elgar Publishing, 2015


Exploring Interaction Design for Advanced Analytics and Simulation
Brewer, Robin and Kieliszewski, Cheryl A
International Conference on HCI in Business, pp. 3--14, 2014

The IBM research accelerated discovery lab
Haas, Laura and Cefkin, Melissa and Kieliszewski, Cheryl and Plouffe, Wil and Roth, Mary
ACM SIGMOD Record 43(2), 41--48, ACM, 2014

A case study: Designing the service experience for big data discovery
Kieliszewski, Cheryl A and Anderson, Laura Challman and Stucky, Susan U
Advances in The Human Side of Service Engineering1, 460, AHFE Conference, 2014


Data for all: A systems approach to accelerate the path from data to insight
Kandogan, Eser and Roth, Mary and Kieliszewski, Cheryl and {\"O}zcan, Fatma and Schloss, Bob and Schmidt, Marc-Thomas
Big Data (BigData Congress), 2013 IEEE International Congress on, pp. 427--428


Splash: A platform for analysis and simulation of health
Tan, W.C., Haas, P.J., Mak, R.L., Kieliszewski, C.A., Selinger, P., Maglio, P.P., Glissman, S., Cefkin, M., and Li, Y.
Proceedings of ACM SIGHIT International Health Informatics Symposium (IHI 2012) (January 28-30, 2012), pp. 543-552 , ACM Press (ACM document 978-14503-081-9/12/01)

On modeling value constellations to understand complex service system interactions
Kieliszewski, C.A., Maglio, P.P., Cefkin, M.
European Management Journal, Special Issue, Elsevier, 2012

Exploring the representation of complex processes in information-intensive services
Apte, Uday and Karmarkar, Uday and Kieliszewski, Cheryl and Leung, Ying Tat
International Journal of Services Operations and Informatics 7(1), 52--78, Inderscience Publishers Ltd, 2012


When are calories like furniture? Modeling service systems to improve health
M. Cefkin, C.A. Kieliszewski, P.P. Maglio
SRII Global Conference (SRII), 2011 Annual, pp. 105--112

Analytical pathway methodology: Simplifying business intelligence consulting
Larry Proctor, Cheryl A Kieliszewski, Axel Hochstein, Scott Spangler
SRII Global Conference (SRII), 2011 Annual, pp. 495--500

Information technology for healthcare transformation
JP Bigus, M Campbell, B Carmeli, M Cefkin, H Chang, C-H Chen-Ritzo, WF Cody, S Ebadollahi, A Evfimievski, A Farkash, others
IBM Journal of Research and Development 55(5), 6--1, IBM, 2011


Handbook of Service Science
Maglio, P.P., Kieliszewski, C.A. and Spohrer J.C. (eds)
Springer, 2010

A Service Practice Approach
Kieliszewski, Cheryl A and Bailey, John H and Blomberg, Jeanette
Handbook of Service Science, pp. 283--305, Springer, 2010

Maglio, Paul P and Kieliszewski, Cheryl A and Spohrer, James C
Handbook of service science, pp. 1--8, Springer, 2010


Deploying and using text analytics solutions on a cloud computing environment.
Lelescu, A., Maximilien, E.M., Kieliszewski, C.A.
ICVCI 3 - The 3rd International Conference on the Virtual Computing Initiative, 2009

SIMPLE: a strategic information mining platform for licensing and execution
Y. Chen, S. Spangler, J. Kreulen, S. Boyer, T.D. Griffin, A. Alba, A. Behal, B. He, L. Kato, A. Lelescu, others
Data Mining Workshops, 2009. ICDMW'09. IEEE International Conference on, pp. 270--275

Analytics as a Service
Jeffrey Kreulen (Jeff), W Spangler, Ying Chen, Cheryl A Kieliszewski
Frontiers in Service Conference, 2009


Work in organizational context and implications for technology interventions
Bailey, J., Kieliszewski, C., and Blomberg, J.
Human Factors in Organizational Design and Management (ODAM 2008) Conference

Evolution of storage management: transforming raw data into information
S Gopisetty, S Agarwala, E Butler, D Jadav, S Jaquet, M Korupolu, R Routray, P Sarkar, A Singh, M Sivan-Zimet, others
IBM Journal of Research and Development 52(4.5), 341--352, IBM, 2008

Engineering’s Role in the Evolutionary Understanding of Complex Service Systems
J.O. Thomas, C.A. Kieliszewski
2008 -, Georgia Institute of Technology

Engineering’s Role in the Evolutionary Understanding of Complex Service Systems
Thomas, Jakita O and Kieliszewski, Cheryl A
2008 -, Georgia Institute of Technology


Business Insights Workbench--An Interactive Insights Discovery Solution
Behal, Amit and Chen, Ying and Kieliszewski, Cheryl and Lelescu, Ana and He, Bin and Cui, Jie and Kreulen, Jeffrey and Rhodes, James and Spangler, W
Human Interface and the Management of Information. Interacting in Information Environments, 834--843, Springer, 2007

Early reflections on practice diagrams to facilitate service design
Kieliszewski, C., Bailey, J., and Blomberg, J
Emergence 2007 Conference, pp. 7--9

From work practices to complex service systems in strategic outsourcing.
Bailey, J., Blomberg, J., and Kieliszewski, C.
2007 Informs Annual Meeting

A visualization solution for the analysis and identification of workforce expertise
C. Kieliszewski, J. Cui, A. Behal, A. Lelescu, T. Hubbard
Proceedings of the 2007 conference on Human interface: Part I, pp. 317--326

Understanding complex IT environments using information analytics and visualization
A. Behal, Y. Chen, C. Kieliszewski, A. Lelescu, B. He, J. Cui, J. Kreulen, M. Maximilien, J. Rhodes, S. Spangler
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology, pp. 8

Business Insights Workbench--An Interactive Insights Discovery Solution
A. Behal, Y. Chen, C. Kieliszewski, A. Lelescu, B. He, J. Cui, J. Kreulen, J. Rhodes, W. Spangler
Proceedings of the 2007 conference on Human interface: Part II, pp. 834--843, Springer


Automation in IT service delivery: Human factors challenges
Bailey, J. and Kieliszewski, C.
Human Factors and Ergonomics Society Bulletin 49(3), 1-2, 2006

Scalability in system management GUIs: a designer's nightmare
A. Dieberger, E. Kandogan, C.A. Kieliszewski
CHI'06 extended abstracts on Human factors in computing systems, pp. 99--104, 2006



Driver response to in-vehicle warnings
Hanowski, R.J., Dingus, T.A., Gallagher, J.P., Kieliszewski, C.A., & Neale, V.L.
Transportation Human Factors 1(1), 91-106, 1999

Year Unknown

Bringing Design to Services Science
S. Evenson, S. Holmlid, C. Kieliszewski, B. Mager, 0

Technical Areas