Juliana is a Research Staff Member at the IBM Research Center in Rio de Janeiro. She joined the lab in may 2015, working in the Natural Resources Software Technology group. She joined the lab as a post-doc researcher and now she is a research staff member acting as a HCI expert.
She holds a PhD in Human-Computer Interaction and a master’s degree in Informatics for Business Supporting Systems with professional experience in the connection between business domain and technological solutions.
Over the last 10 years, she acted on different industries – health, oil and gas, IT, education, private pension, justice and legal affairs – interacting with stakeholders to identify possible opportunities for technological support. She has experience in business process modeling projects with several goals such as representation and review of business workflows, use of models to identify points of issues or opportunities for business improvement and derivation of business requirements for new systems.
Knowledge and large experience in evaluating systems interface and interaction to identify usability and communicability problems that affect the end-user experience. Large experience in fieldwork methodologies and techniques involving people to identify interface and interaction needs for new systems' design or the redesign of existing ones. Skilled and thorough qualitative researcher, she is used to analyze large amount of data to point insights for further investigations related to people and how technology can influence their lives.