Anupama Ray  Anupama Ray photo         

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Advisory Research Scientist, IBM Research India
India Research Laboratory, Bangalore, India
  +91dash080670dash43792

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Professional Associations

Professional Associations:  Association for the Advancement of Artificial Intelligence (AAAI)  |  IEEE   |  IEEE Member

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2019

Automated Dispatch of Helpdesk Email Tickets: Pushing the Limits with AI
Atri Mandal, Nikhil Malhotra, Shivali Agarwal, Anupama Ray, Giriprasad Sridhara
Proceedings of the AAAI Conference on Artificial Intelligence, pp. 9381-9388, 2019
Abstract   ticket, service provider, service delivery framework, scalability, resolver, machine learning, database, computer science, classifier, business continuity, automation, artificial intelligence

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis
Atri Mandal, Shivali Agarwal, Nikhil Malhotra, Giriprasad Sridhara, Anupama Ray, Daivik Swarup
International Conference on Service-Oriented Computing, pp. 431-446, 2019
Abstract   touchpoint, ticket, service delivery framework, real time computing, multimodal analysis, multimedia, modalities, modal analysis, incident management, computer science, automation

An End-to-End trainable framework for joint optimization of document enhancement and recognition
Manoj Sharma, Anupama Ray, Santanu Chaudhury
15th IAPR International Conference on Document Analysis and Recognition, ICDAR 2019, Sydney, Australia

Automated Dispatch of Helpdesk Email Tickets: Pushing the Limits with AI
Atri Mandal, Nikhil Malhotra, Shivali Agarwal, Anupama Ray, Giriprasad Sridhara
The Thirty-Third AAAI Conference on Artificial Intelligence, AAAI 2019, The Thirty-First Innovative Applications of Artificial Intelligence Conference, IAAI 2019, The Ninth AAAI Symposium on Educational Advance, pp. 9381--9388

Multi-level Attention network using text, audio and video for Depression Prediction
Anupama Ray, Siddharth Kumar, Rutvik Reddy, Prerana Mukherjee, Ritu Garg
Proceedings of the 9th International Workshop on Audio/Visual Emotion Challenge, AVEC'19, co-located with the 27th ACM International Conference on Multimedia, MM 2019, ACM

Multimodal Web Application to Infer Emotional Intelligence of Adolescent Counsellor
Prerna Aggarwal, Dr. Priyanka Halli, Anupama Ray, and Shubham Atreja, Gargi Dasgupta
IEEE, 2019

Using Multi-Modal Analysis and Artificial Intelligence to Infer the Emotional Intelligence of a Lay Counsellor in India,year = 2019,
Priyanka Halli, Prerna Agarwal, Anupama Ray, Shubham Atreja, Gargi Dasgupta
The Canadian Psychiatric Association's Annual Conference, 2019

Creative tagline generation framework for product advertisement
Anupama Ray, P. Agarwal, C. K. Maurya, Gargi Dasgupta
IBM Journal of Research and Development 63(1), 6:1--6:10, 2019


2018

FuTSe: a fuzzy taxonomy service to facilitate product search
Prateeti Mohapatra, Anupama Ray, Gargi Dasgupta
Proceedings of the ACM India Joint International Conference on Data Science and Management of Data, pp. 220-229, 2018
Abstract   web search query, technical support, software, service provider, product classification, new product development, fuzzy logic, faceted search, data mining, computer science

Cognitive System to Achieve Human-Level Accuracy in Automated Assignment of Helpdesk Email Tickets
Atri Mandal, Nikhil Malhotra, Shivali Agarwal, Anupama Ray, Giriprasad Sridhara
international conference on service oriented computing, pp. 332-341, 2018
Abstract   ticket, service delivery framework, resolver, real time computing, data mining, computer science, cognition, automation

Semantic Parsing for Technical Support Questions
Abhirut Gupta, Anupama Ray, Gargi Dasgupta, Gautam Singh, Pooja Aggarwal, Prateeti Mohapatra
Proceedings of the 27th International Conference on Computational Linguistics, COLING 2018, Santa Fe, New Mexico, USA, August 20-26, 2018, pp. 3251--3259


2017

A Noise-Resilient Super-Resolution Framework to Boost OCR Performance
Manoj Sharma, Anupama Ray, Santanu Chaudhury, Brejesh Lall
14th IAPR International Conference on Document Analysis and Recognition, ICDAR 2017, Kyoto, Japan, November 9-15, 2017, pp. 466--471


2016

Recognition based text localization from natural scene images
Anupama Ray, Archit Shah, Santanu Chaudhury
23rd International Conference on Pattern Recognition, ICPR 2016, Canc\'un, Mexico, December 4-8, 2016, pp. 1177--1182

Recognition based Text Localization from Natural Scene Images
Anupama Ray, Santanu Chaudhury
IEEE, International Conference on Pattern Recognition (ICPR2016)


2015

OCR for bilingual documents using language modeling
Anupama Ray, Sai Rajeswar, Santanu Chaudhury
13th International Conference on Document Analysis and Recognition, ICDAR 2015, Nancy, France, August 23-26, 2015, pp. 1256--1260

A hypothesize-and-verify framework for text recognition using deep recurrent neural networks
Anupama Ray, Sai Rajeswar, Santanu Chaudhury
13th International Conference on Document Analysis and Recognition, ICDAR 2015, Nancy, France, August 23-26, 2015, pp. 936--940

Text recognition using deep BLSTM networks
Ray, Anupama and Rajeswar, Sai and Chaudhury, Santanu
Advances in pattern recognition (icapr), 2015 eighth international conference on, pp. 1--6
Abstract


2014

Scene Text Analysis using Deep Belief Networks
Anupama Ray, Sai Rajeswar, Santanu Chaudhury
Proceedings of the 2014 Indian Conference on Computer Vision, Graphics and Image Processing, ICVGIP'14, Bangalore, India, December 14-18, 2014, pp. 71:1--71:8


2013

Character recognition using conditional random field based recognition engine
Ray, Anupama and Chandawala, Ankit and Chaudhury, Santanu
Document Analysis and Recognition (ICDAR), 2013 12th International Conference on, pp. 18--22
Abstract




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